Planning and Operations Specialist

Amway; Kraków; On-site; PLN 60,000 - 80,000; Full time

Job summary

A leading direct selling company in Kraków seeks a Planning and Operations Specialist to enhance learning experiences. The role involves managing training requests, overseeing budgets, and ensuring operational excellence in learning solutions. Candidates should have 4+ years in learning and development, strong project management skills, and fluency in English. This position offers a collaborative environment focused on innovation and growth.

Qualifications

• 4+ years of experience in learning and development or project management.
• Strong understanding of training delivery models and learning technologies.
• Experience managing budgets and procurement processes.
• Familiarity with localization and translation workflows.

Responsibilities

• Develop and maintain an integrated learning calendar aligned with business priorities.
• Lead and optimize the intake process for training requests.
• Manage end-to-end trainer operations.
• Own the day-to-day operations of the VILT platform.
• Lead the budget planning cycle for the LS team.
• Manage language requirements across learning solutions.
• Maintain a comprehensive tracker for LS projects.
• Define and improve LS processes and SOPs.

Skills

Project management

Stakeholder management

Organizational skills

Communication skills

Problem-solving

Instructional design processes

Learning technologies

Fluency in English

Job description

Job Title: Planning and Operations Specialist

Posting Start Date: 11/24/25

Requisition ID: 42488

Amwayis the world’s #1 direct selling company and one of the largest family-owned businesses globally. Since 1959, we’ve been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.4 billion in revenue in 2024, Amway continues to lead the way.

Our top brands?Nutrilite™ – the world’s #1 brand of vitamins and supplements,ARTISTRY™ – high-performance skincare and beauty, andeSpring™ – cutting-edge water filtration systems.

Purpose of the Role:

The Planning and Operations Lead plays a key role in enabling the effectiveness and execution of the Learning experiences design by the Learning solutions team. This role is responsible for orchestrating the operational execution, and cross-functional alignment required to deliver high-quality, timely, and localized learning experiences for our ABO's. Through the development and management of core processes, learning calendars, and resource coordination, the role ensures the LS team operates with excellence and contributes directly to the growth of the business taking into consideration all the operational activities ( budget, localizations, planning, trainers, communications) need to operate the team effectively.

Primary responsibilities:

• Learning Calendar Management: Develop and maintain an integrated ESAN learning calendar aligned with business and sales priorities, ensuring visibility and coordination across stakeholders.
• Training Needs Planning & Intake Process: Lead and optimize the intake and prioritization process for training requests from all functions( marketing, sales, BRC…) , ensuring efficient resource & budget allocation and alignment.
• Trainer Management: Manage end-to-end trainer operations, including selection, onboarding, contracting, performance tracking, and ongoing engagement to ensure content consistency and delivery excellence.
• Virtual Instructor-Led Training (VILT) Platform Oversight: Own the day-to-day operations and optimization of the VILT platform, ensuring seamless scheduling, hosting, and learner experience, as well as contracting operations with the platform vendor.
• Budget and Purchase Order (PO) Management: Lead the LS team’s budget planning cycle; manage spend control, vendor POs, and invoice tracking in compliance with finance policies.
• Language and Localization Coordination: Manage language requirements across learning solutions experinecies plans and coordinate localization processes to ensure timely and culturally relevant content deployment, supporting the learning experience design and activation lead.
• Learning experiences plans tracker: Maintain a comprehensive tracker for LS projects; monitor timelines, dependencies, and risks, and report progress across the global learning portfolio.
• Operational Excellence: Define and continuously improve LS processes and Standard Operating Procedures (SOPs), including planning, content development, measurement, and learner experience design.

Required Knowledge & Skills and/or Related Experience:

• 4+ years of experience in learning and development, project management, business or related functions.
• Strong understanding of training delivery models, instructional design processes, and learning technologies, including VILT platforms.
• Experience in managing budgets and procurement processes.
• Familiarity with localization and translation workflows for learning materials.
• Strategic planning and calendarization
• Stakeholder management and cross-cultural collaboration
• Excellent organizational and communication skills
• Detail-oriented with strong problem-solving capabilities
• Fluency in English; additional languages a plus

Amway is based in Ada, Michigan, U.S.A., with global headquarters still located on the same property where the company was founded. Family-owned and guided by enduring values, we continue to be shaped by our Founders Fundamentals. Since 1959, our heart has remained the same: helping people realize their potential. Today, that mission spans six continents and more than 100 countries and territories.

Amway complies with the General Data Protection Regulation (GDPR) – the protection of personal data and digital privacy. Each of our affiliate locations have their own visa work permit and hiring and immigration policies, which may impact the ability to consider applicants who need authorization to work in a particular country.