Phone Support Specialist - Hungarian

Revolut; Poland; On-site; PLN 120,000 - 170,000; Full time

Job summary

Revolut is seeking a Support Specialist in Poland to oversee complaints with fairness and transparency. You will work with product and regulatory teams to resolve issues, perform root-cause analysis, and maintain high-quality customer experiences.

The role requires English and Hungarian fluency, 18+ months in customer service, and strong communication and problem-solving skills. You will join a diverse, global team focused on excellent service.

Qualifications

• Fluency in English (C1+ level).
• Fluency in Hungarian (C1+ level).
• 18+ months of customer service experience.
• Bachelor's degree or provisional certificate (or able to provide).
• Excellent communication and writing skills.
• Ability to explain complex issues clearly.

Responsibilities

• Provide outstanding customer experience via in-app live chat and phone.
• Ensure customers feel secure while using Revolut features.
• Collaborate with international teams to tackle disruptions.
• Represent Revolut at all times.
• Conduct root-cause analysis and quality control.

Skills

English (C1+)

Hungarian (C1+)

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Empathy

Education

Bachelor's degree or provisional certificate

Tools

IT skills

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist to oversee complaints, creating a process that’s fair and transparent. You’ll be in charge of getting to the bottom of things, so you’ll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.

You’ll also be responsible for root-cause analysis, quality control, and cooperation with regulatory bodies. And because we’re invested in your success, we want to offer you a range of opportunities as your career progresses at Revolut.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Providing our customers with an outstanding experience, making sure they feel secure whilst using our features
• Providing excellent customer service via our in-app live chat and over the phone
• Representing Revolut at all times
• Collaborating with other international teams members to tackle any customer disruption

What You'll Need

• Fluency in English (C1+ level)
• Fluency in Hungarian (C1+ level)
• 18+ months of customer service experience
• A bachelor's degree (must be able to provide at least a provisional certificate)
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable manner
• Great writing, analytical, and IT skills
• To be independent with a problem-solving approach
• Excellent attention to detail
• Empathy and love for helping people
• The ability to handle multiple platforms at the same time
• To be driven and self-motivated with a highly flexible team player attitude

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.