Performance Manager

Jones Lang LaSalle Incorporated; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Warsaw is seeking a senior professional to develop and implement performance management frameworks across JLL operations. You will establish KPIs, create measurement systems, and produce analytical reports that translate data into actionable insights for senior leadership.

You will work with senior leadership to track progress against strategic objectives, analyze performance across financial metrics and service standards, and drive operational improvements

Qualifications

• 5+ years in performance management, business analytics, or strategic operations roles.
• Strong expertise in KPI development, performance measurement frameworks, and data analysis methodologies.
• Proven experience creating executive dashboards, reports, and presentation materials that drive business decisions.

Responsibilities

• Develops and implements performance management frameworks across JLL operations, establishing KPIs, creating measurement systems, and producing analytical reports.
• Works closely with senior leadership to track progress against strategic objectives and identify opportunities for operational improvement.
• Analyzes performance data across financial metrics, service delivery standards, client satisfaction scores, and operational efficiency measures.
• Translates complex data into actionable insights through dashboards, executive summaries, and presentation materials.
• Documents, communicates, and ensures compliance with governance and workflow processes.
• Collaborates with senior management to develop, implement, and track business benefits and value from solution delivery.

Skills

KPI development

Performance metrics

Data analysis

Executive dashboards

Stakeholder management

BI tools

Governance

Change readiness

Adoption metrics

Financial metrics

Education

Bachelor's degree in Business/Analytics

Tools

Power BI

Tableau

SQL

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

Develops and implements comprehensive performance management frameworks that enable data-driven decision-making across JLL operations. Establishes key performance indicators, creates measurement systems, and produces analytical reports that translate complex data into actionable insights for senior leadership. Coordinates cross-functional initiative prioritization, tracks progress against strategic objectives, and leads problem-solving teams using data analysis to drive behavioral transformation and operational improvements. Maintains governance processes, consolidates initiative portfolios, and fosters a culture of continuous improvement while monitoring technology platform performance and measuring change adoption success.

What this job involves

Develops and implements performance management frameworks across JLL operations, establishing key performance indicators (KPIs), creating measurement systems, and producing analytical reports that inform business decisions Works closely with senior leadership to track progress against strategic objectives and identify opportunities for operational improvement Analyzes performance data across multiple dimensions, including financial metrics, service delivery standards, client satisfaction scores, and operational efficiency measures, translating complex data into actionable insights through dashboards, executive summaries, and presentation materials Documents, communicates, and ensures compliance with governance and workflow processes Collaborates with senior management and business teams to develop, implement, and track business benefits and tangible value from solution delivery Consolidates information regarding requested initiatives, maintains the initiative list, and works with account leadership to prioritize initiatives for timely and unified solutions Understands strategic and tactical business operations to appropriately prioritize solutions that support decision-making Coordinates with SMEs in BI CoE, IT, and business units to deliver solutions Prepares, organizes, and facilitates key meetings including team sessions, stakeholder reviews, status updates, and initiative prioritization discussions Leads problem-solving teams using data analysis to develop recommendations that transform behaviors and achieve improvement objectives Develops and administers assessments to measure stakeholder change readiness, adoption metrics, and progress toward goals Defines and tracks success metrics, monitors change progress, and reports innovation program performance with quantified value delivery Monitors implementation timelines, escalates risks and resistance, and executes risk mitigation tactics Maintains change management playbooks, processes, methods, and resources including presentation materials and best practice documentation Fosters a culture of continuous improvement, proactively identifying client needs and recommending enhancements that drive sustained change Maintains and monitors performance across all technology platforms for both JLL and client stakeholders while driving digital innovation and operational excellence.

Experience Requirements

• 5+ years in performance management, business analytics, or strategic operations roles
• Strong expertise in KPI development, performance measurement frameworks, and data analysis methodologies
• Proven experience creating executive dashboards, reports, and presentation materials that drive business decisions
• Demonstrated ability facilitating strategic meetings, including stakeholder reviews and initiative prioritization sessions
• Experience coordinating cross-functional teams and managing complex stakeholder relationships
• Strong understanding of financial metrics, operational efficiency measures, and service delivery standards
• Track record developing change readiness assessments and adoption metrics to measure program success
• Proficiency with business intelligence tools, data visualization platforms, and reporting systems
• Experience maintaining governance frameworks, playbooks, and process documentation
• Bachelor's degree in Business, Analytics, or related field; advanced degree or relevant certifications preferred

Location

On-site –Warsaw, POL