People Services Team Lead

Linklaters; Województwo mazowieckie; Hybrid; PLN 150,000 - 200,000; Full time

Job summary

A leading international law firm is seeking a People Services Team Lead based in Warsaw. The role involves managing a multinational HR team, ensuring high-quality service delivery, and applying knowledge of employment law. Ideal candidates will have significant HR experience, strong leadership skills, and a commitment to continuous improvement. This opportunity offers a hybrid working model and an attractive benefits package.

Benefits

Private medical care

Free in-house fitness center

Life insurance

Wide range of training opportunities

Qualifications

• 2-3 years of experience in leading HR teams, ideally in HR shared services.
• Strong technical knowledge of HR practices throughout employee lifecycle.
• Proven ability to lead and inspire teams.

Responsibilities

• Lead and develop HR People Services team for high-quality service delivery.
• Provide guidance on complex HR queries and ensure compliance.
• Use data analytics to track performance and identify improvements.

Skills

Leadership of multi-national HR teams

Generalist HR experience

Knowledge of employment law

Process improvement

Strong communication skills in English

Management systems experience

Organizational skills

Education

University degree

Tools

Workday

ServiceNow

Job description

Overview

For Linklaters Global Solutions Warsaw, we are currently recruiting for the People Services Team Lead role.

Work arrangements

Hybrid model work: 2 days per week from the office located next to Rondo ONZ

Contract: Employment contract with 3- month probation period

Working hours: The HR People Services team typically works standard hours from 9:00 to 17:15. Periodically, team members will be required to work a late shift from 11:00 to 19:15. As the team leader, you are also expected to be available to cover either shift, ensuring effective support and coverage during both work patterns.

About the Team

You will join Linklaters Global Solutions (LGS) as part of the People function—a strategically driven, globally connected team dedicated to supporting our firm’s talent and culture. As HR People Services Lead, you will manage and develop the HR People Services team, delivering core HR services and driving continuous improvement across key HR processes.

As People Services Team Lead you will oversee global service delivery, ensuring high standards and consistency, and collaborate closely with colleagues across regions. The role includes responsibility for team performance, optimising HR operations, and supporting initiatives in talent management, employee engagement, and inclusion. You will report to the relevant Head of People LGS

As People Services Team Lead, you will:

• Lead, manage and develop the HR People Services (HRPS) team to ensure delivery of high-quality HR services that meet or exceed agreed service level agreements (SLAs).

• Provide expert guidance and act as an escalation point for complex HR queries, applying current knowledge of employment law and global best practices.

• Set clear team objectives, oversee performance management and recruitment, and support the ongoing professional development of team members.

• Foster a culture of exceptional client service, continuous learning, and innovation, driving continuous improvement and standardisation of processes across locations.

• Oversee compliance with UK and European Union employment laws, regulatory requirements, and internal HR policies, ensuring consistent and accurate HR practices.

• Optimise resource planning, workload distribution, and capability development to meet current and future HR service needs.

• Use data and analytics to monitor team performance, track SLA achievement, and identify opportunities to improve efficiency and automation.

• Build strong, collaborative relationships with HR Centers of Excellence, stakeholders, and other internal partners globally.

• Represent the team in firmwide projects and initiatives, advocating for HRPS priorities and leading on HR-related projects as required.

• Deputise for the Head of People, Linklaters Global Solutions when needed.

Apply if you:

• Have 2-3 years of experience in leading multi-national HR administration teams, ideally within an HR shared services environment, managing high-volume case activity.

• Bring broad generalist HR experience, and can balance operational delivery with strategic priorities.

• Demonstrate strong technical knowledge of core HR practices, processes, and documentation throughout the employee lifecycle.

• Possess an in-depth understanding of UK employment law, and can confidently apply legislation in practice.

• Have a proven track record of driving and embedding continuous process improvement within HR service delivery.

• Are confident using English (C1/C2) to engage clearly and appropriately with stakeholders at all levels across the organization,

• Are experienced in using case allocation or management systems, such as Workday, ServiceNow, Neocase or similar.

• Can work collaboratively across geographies, functions, and stakeholder groups within a fast-paced, evolving environment.

• Have a proven ability to lead, motivate, and inspire large multi-national teams.

• Are highly organised, with strong prioritisation skills and the ability to manage competing demands effectively.

• Have background in professional services, with insight into sector culture and client-service expectations.

• Have a university degree (degree-level education).

Desired requirements:

• Familiarity with Solicitors Regulation Authority (SRA) regulations and law firm–specific regulatory requirements.

• Hands-on experience with Workday HR modules, including HR data management and reporting.

• Chartered Institute of Personnel and Development (CIPD) qualification.

• Additional language skills in Polish, German, or French.

Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Employment contract with 3-month probation period

• Private medical care

• Free in-house fitness center

• Life insurance

• Worldwide travel insurance for business and non-business travel

• Benefit Multisport club card or subsidized travel card

• Wide range of training opportunities

About Linklaters

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set.

We recognize that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business

• We belong to a firm that embodies its corporate social, environment and governance responsibility commitments

• We celebrate diversity, equity and inclusion so our people can bring themselves to work

• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to

• We invest in custom-fit career paths for our people in line with their talents and aspirations

• We provide agile working solutions to meet the changing needs of our people and our business

• We are committed to people first relationships based on mutual trust, respect and appreciation

• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed

• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

Technical Skills:

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.