People Operations Associate (R-19837)

Dun-; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Dun & Bradstreet is looking for a People Team Support specialist to provide first-line service to the Poland HR function, including case management and employee lifecycle activities. You will work with partners across the business to ensure timely responses and accurate information.

The role requires fluent English and Polish, strong data handling skills, and the ability to manage multiple tasks in a dynamic environment. Knowledge of Workday and MS Office is advantageous.

Qualifications

• Experience in HR or People Team operations is a plus.
• Ability to manage multiple requests in a fast-paced environment.
• Comfort with policies, HRIS, reporting and analytics.

Responsibilities

• Act as the 1st point of contact for People Team inquiries via case management or phone, delivering excellent service.
• Escalate complex questions and collaborate with Business Partners to resolve them.
• Support employee lifecycle processes including onboarding with references and eligibility checks.
• Provide basic employee relations guidance and policy interpretation in line with local regulations.
• Maintain and update HR policies and information on the intranet for compliance.
• Assist with HR reporting, offer letters, and data for changes and new starters.
• Support audits of HR systems and processes and assist with local/global projects.

Skills

Customer focus

English fluency

Polish language

Multi-tasking

Data analysis

Stakeholder collaboration

Tools

Workday

Microsoft Office

Pivot tables

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The role requires a highly collaborative, customer centric approach with various stakeholder groups including the wider People Team, leaders and employees. The scope includes Poland with some opportunity to support across the Europe region. Our team works in a dynamic, fast paced environment which underpins our relationship-based culture. As such, you’ll need a flexible and adaptable communication style, ability to engage with all levels across the organisation and strong self-awareness to build strong relationships across the business. You will be accountable for customer support & administration across the employee lifecycle. This role is exposed to multiple functional disciplines including compensation, benefits, HR policies, HRIS, reporting, employee relations and analytics.

Key responsibilities:

• Act as the 1st point of contact for all People Team enquiries that come through our case management system or over the phone, providing superior customer service to the People Team Business Partners, new hires and line managers in line with global Service Level Agreements;
• Escalation of complex queries & collaboration with relevant Business Partner to bring to closure
• Primary point of contact for all People Team event driven processes e.g.; merit and bonus cycles, performance management and talent assessment.
• Provide 1st level employee relations and policy advice e.g. absence management.
• Review and update policies and information on the company intranet when required to ensure compliance with local legislation and regulations.
• Partners with People Team Business Partners on employee investigations including scheduling meetings, note taking and preparing reports.
• Reporting from HR Systems to generate offer letters for internal job changes, promotions and new starters.
• Play an active role in ensuring HR systems and processes are audited and kept up to date with accurate information.
• Provide onboarding support for new starters including obtaining references, proof of eligibility to work, new starter documents.
• Work with line managers to facilitate the probationary sign off process prior to end of probationary period.
• Build relationships with stakeholders across other People Team centres of excellence to problem solve and streamline processes.
• Support local and global projects and initiatives when required including ISO, GDPR and organization changes.
• Provide benefits admin support liaising directly with suppliers where required.
• Other ad-hoc tasks when required e.g. employment references, provision of data for client RFPs.

Essential Skills:

• Fluent (written & oral) English & Polish language skills.
• Working knowledge of Polish employment legislation.
• Demonstrates strong customer focus.
• Solid experience multi-tasking in a fast paced, dynamic work environment.
• Employee relations experience/knowledge would be ideal.
• Good knowledge of Microsoft Office; Outlook, PowerPoint, Word and Excel with ability to create pivot tables and dig into data and present data visually.
• Experience of using Human Resource Information Systems – experience of Workday would be a bonus.
• Ability to build relationships with a geographically dispersed team.
• Passionate about people and curious about the role it plays in business growth.
• Self-motivated, proactive and a "can do" attitude.
• Able to think innovatively and creatively to find solutions.
• Strong attention to detail and very good communication skills.
• Ability to pick things up quickly, with appetite to learn and progress.
• Strong planning and organizational skills with ability to prioritise effectively.
• Able to work in an ambiguous, matrix structured environment.
• Able to use initiative to make decisions confidently and takes ownership and accountability.
• Shows flexibility to cover the office when required to ensure Monday – Friday cover.

Pursuant to Polish pay transparency requirements, candidates will receive information about remuneration for this position at the appropriate stage of the recruitment process and before employment is established. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s benefit package.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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