People Operations Admin — Czech/Slovak/Hungarian Speaker

Heineken; Kraków; Presencial; PLN 68 000 - 90 000; Tempo integral

Resumo da oferta

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a People Operations Administrator with Czech/Slovak/Hungarian to manage Tier 1 HR support, tickets, and cases. You will ensure timely task execution, SLA adherence, and privacy compliance while supporting knowledge management.

Your role includes handling requests, scripting PF queries, managing documents, escalating where needed, and contributing to process improvements using SAP SuccessFactors and other tools.

Qualificações

• up to 2 years of experience in service management, HR operations or related roles.
• knowledge of Tier 1 service delivery processes.
• strong understanding of People Function processes, especially front office processes and enabling technologies (e.g. SAP SuccessFactors, ServiceNow).
• strong customer service and problem - solving capability.
• multilingual communication capability - English and Czech/Slovak or/and Hungarian.
• proficiency with MS Office suite and collaboration tools (Teams, SharePoint).
• high attention to detail and ability to handle sensitive information.
• high customer focus and service orientation.
• ability to manage multiple priorities and meet tight deadlines.

Responsabilidades

• receiving, managing and resolving or triaging Tier 1 requests, tickets and cases
• delivering scripted responses for basic PF queries (performance, rewards, absence, learning)
• creating, reviewing and managing documents and approvals
• redirecting or escalating cases to self‑service or Tier 2 support
• monitoring SLAs and escalating breaches
• ensuring compliance, privacy and four‑eye checks
• supporting candidate screening and coordinating logistics for online assessments
• scheduling interviews and updating recruiting data
• maintaining and updating PF knowledge base, FAQs and documentation
• contributing to HBS Knowledge Management and improvements efforts
• identifying recurring issues and providing input to Service Excellence team
• recommending simplifications and engaging in improvement initiatives
• using SAP SuccessFactors and other digital tools to reduce manual tasks.

Conhecimentos

Multilingual support

Customer service

Problem solving

Attention to detail

Time management

Formação académica

Bachelor’s degree

Ferramentas

SAP SuccessFactors

ServiceNow

MS Office

SharePoint

Descrição da oferta de emprego

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a People Operations Administrator with Czech/Slovak/Hungarian to manage Tier 1 HR support, tickets, and cases. You will ensure timely task execution, SLA adherence, and privacy compliance while supporting knowledge management.

Your role includes handling requests, scripting PF queries, managing documents, escalating where needed, and contributing to process improvements using SAP SuccessFactors and other tools.