Payment Specialist

Twisto; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

An international fintech company is seeking a Payment Specialist to manage payment processes and dispatch payment cards in Poland. You will work in a flexible, hybrid environment, benefiting from generous leave and health perks. Ideal candidates have at least 6 months of experience in payment processing, demonstrating strong accuracy and customer service skills in both English and Polish.

Benefits

30 days of paid annual leave

Flexible working arrangements

MultiSport card

Health care

Team events

Qualifications

• Minimum 6 months of experience in payment processing or finance operations.
• Hands-on experience with payment platforms.
• Skilled in matching payments accurately.

Responsibilities

• Match payments that the system cannot match.
• Send payment cards to customers.
• Assist colleagues with customer requests as needed.

Skills

Payment processing

Customer service

Data entry accuracy

Problem-solving

Team collaboration

Sensitive data handling

Financial systems

Numerical data handling

English communication

Polish communication

Tools

MS Office

Google applications

Job description

We are seeking an independent person who, as a Payment Specialist, will be responsible for payment processes and the dispatch of payment cards to customers in Poland.

Your future challenges:

• Matching payments that the system can not match itself.
• Sending payment cards to customers.
• Occasionally assisting colleagues who process customer requests.

What Twisto can offer:

• Independent position in an international team.
• Flexible working arrangements, including the possibility of hybrid work.
• 30 days of paid annual leave + 4 additional days off for administrative matters (34 days in total per year).
• Cash equivalent in connection with hybrid work, lunch card.
• Informal and pleasant atmosphere - we all know each other, we do not fancy formalities, we are open, agile & dynamic team.
• Promoting a healthy lifestyle - we offer MultiSport card, health care, team events, additional paid days off.

Requirements and Qualifications:

• Min. 6 months of experience in payment processing, finance operations, customer service, or data administration.
• Hands‑on experience working with financial systems, payment platforms.
• Skilled in entering and matching payments quickly and with a high level of accuracy.
• Knowledge of financial products (consumer credit).
• Providing high quality customer service with minimal need for supervision.
• Collaborate effectively as part of a team to achieve shared goals and maintain service standards.
• Diligence and reliability in handling sensitive data.
• Good problem solving skills.
• Maintains accuracy and attention to detail in data entry and documentation tasks.
• Comfortably work with numerical data.
• Good command of spoken and written English (min. B1) and Polish (min. C1 level).
• Knowledge of MS Office, Google applications.

Please send us your application and CV in English.