Patient Service Representative

Bowen Health; Warszawa; On-site; PLN 38,000 - 65,000; Full time

Job summary

Bowen Health in Warsaw, Poland is seeking a patient-focused receptionist to greet, educate, and assist customers at admission and check-in. The role requires bilingual English/Spanish and involves verifying patient information, explaining insurance benefits, and coordinating with clinical staff.

You will handle calls, manage schedules, monitor accounts, and assist county offices as needed. The position includes cash handling and daily reconciliation, with a commitment to equal opportunity and a

Qualifications

• High School Diploma or GED required.
• 1 year minimum office setting experience; healthcare customer service preferred.
• No Certificates or Professional License required.
• Valid driver's license and active auto insurance coverage.
• Criminal and driving record background checks required.

Responsibilities

• Greet, educate, and instruct patients through admission and check-in process.
• Verify patient information and check-in for scheduled appointments.
• Notify patients of insurance benefits and financial responsibilities.
• Answer telephone and direct calls appropriately.
• Manage clinical schedules and assist clinical staff as needed.
• Monitor account balances, payment plans, and collection reports.
• Cross train with county patient services staff and help cover county offices when requested.
• Perform cash handling responsibilities and daily reconciliation of cash drawer.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma or GED

Job description

*The candidate for this role must be bilingual in English/Spanish*

Duties/Responsibilities:

Below are theprimary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

• Greeting,educating, andinstructing patients through admission and check-inprocess.
• Verify patient information and check-in for scheduled appointments.
• Notifypatients of insurance benefits and financial responsibilities.
• Answer telephone and direct calls appropriately.
• Manage clinical schedules andassist clinical staff as needed.
• Monitor account balances, payment plans, andcollection reports.
• Cross train with county patient services staff and help cover county offices whenrequested.
• Perform Cash handling responsibilities and daily reconciliation of cashdrawer.
• Other duties as assigned.

Physical Requirements:

• Occupational Exposure Risk Classification: The normal work routine involvesminimalexposure to blood, bodyfluidsor tissues.
• The normal work routine has aminimal ergonomic risk for repetitive motion impairment.
• The position may require aminimal amount of physical exertion (bending, lifting, twisting) in the work area.

Required Qualifications:

• Education:High School Diploma or GEDrequired.
• Experience:Minimum of one (1)year experience in an office setting; Experience in Healthcare Customer Service preferred.
• Certificate or Professional License: No Certificates or Professional Licenserequired.
• Valid driver's license and activeauto insurancecoverage.
• Satisfactory results from criminaland driving record background checks.

Promise of Equal OpportunityandFostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committedto fostering an inclusive,diverseand respectful workplace.Wecomply withall applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Healthprohibitsdiscrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.