Patient Coordinator for a unique medical organization

The Doctor; Poland; On-site; PLN 127,011 - 169,348; Full time

Job summary

The Doctor is looking for a Patient Coordinator in Poland to join their global Patient Experience team. In this role, you will guide patients through scheduling, medication refills, and care coordination while ensuring compliance with healthcare regulations. Candidates should be fluent in English and Spanish, have at least 1 year of healthcare administration experience, and be tech-savvy. The position emphasizes detail-oriented communication and collaboration with a remote team.

Qualifications

• 1+ year of experience in healthcare administration or patient coordination.
• Familiarity with US healthcare operations and HIPAA standards preferred.
• Reliable internet connection and distraction-free workspace.

Responsibilities

• Answer calls, texts, and emails in English and Spanish.
• Schedule appointments and manage provider calendars.
• Coordinate lab orders and prescription refills.

Skills

Fluent in English and Spanish

Strong written and verbal communication skills

Tech-savvy with EHR systems

Detail-oriented and organized

Job description

Patient Coordinator for a unique medical organization

About the role

You’ll join our global Patient Experience team – the warm, smart, tech-savvy humans who make The Doctor feel personal from anywhere in the world. As a Care Coordinator, you’ll be the first connection patients have with our brand, guiding them through scheduling, medication refills, lab coordination, and follow-up care. You’ll collaborate closely with our clinicians and operations teams to make sure every patient feels cared for, seen, and supported — not just treated.

What you'll do

• Answer calls, texts, and emails in English and Spanish with empathy, clarity, and accuracy.
• Schedule appointments, manage provider calendars, and follow up with patients.
• Coordinate lab orders, prescription refills, and external referrals.
• Keep patient information updated and accurate in our electronic health record (EHR) system.
• Support insurance and billing communication with patients and vendors.
• Maintain compliance with HIPAA and California healthcare regulations.
• Collaborate daily with a remote, global team to deliver seamless patient experiences.
• Represent The Doctor’s voice — friendly, informed, and human.

Qualifications

• Fluent in English and Spanish (verbal and written).
• 1+ year of experience in healthcare administration, patient coordination, or similar role.
• Strong written and verbal communication skills.
• Tech-savvy and comfortable using EHR systems, spreadsheets, and communication platforms.
• Detail-oriented, organized, and calm under pressure.
• Familiarity with US healthcare operations and privacy standards HIPAA (preferred).
• Reliable internet connection and a workspace free of distractions.