Patient Advocate (Full Time)

Understood Care; Poland; Remote; PLN 30,000 - 120,000; Full time

Job summary

A healthcare organization is seeking a compassionate Patient Advocate in Poland to assist Medicare patients in navigating the healthcare system. This full-time role requires over 3 years of experience in healthcare or social services, excellent communication skills, and a solid understanding of the U.S. healthcare system, particularly Medicare. The position offers $25/hour for 40 hours per week with paid company holidays.

Benefits

Paid company holidays

Qualifications

• 3+ years experience in a patient-facing healthcare or social services role.
• Strong working knowledge of the U.S. healthcare system, especially Medicare.
• Experience supporting older adults or vulnerable populations.

Responsibilities

• Serve as the ongoing point of contact for Medicare patients after their intake appointment.
• Educate patients on how to access healthcare services.
• Collaborate with NP and MDs to support care planning based on SDOH.

Skills

Patient advocacy

Communication skills

Problem-solving

Technological proficiency

Bilingual abilities

Tools

EHRs

CRMs

Patient messaging tools

Job description

At Understood Care, our mission is to bridge the healthcare gap for Medicare patients who would like some help navigating the complex healthcare system.

We are seeking a Patient Advocate: a compassionate, proactive professional who can support our patients in accessing the care they need. Medicare patients often face overwhelming challenges when it comes to understanding how to use their insurance, book appointments, or communicate with healthcare providers. As a Patient Advocate, you’ll be a trusted guide—helping patients overcome these barriers with patience, clarity, and respect.

You will serve as the primary point of contact for patients after their initial intake visit with our Clinical Lead. You will work collaboratively with our Clinical Leads and other team members to understand each patient’s needs and coordinate practical, individualized support. This may include tasks like helping patients schedule appointments, understand their deductibles, or learn how to use digital health tools.

Ideal Candidate Profile:

Prior experience in patient advocacy, case management, care coordination, or health coaching

Familiarity with Medicare, Medicaid, or other public insurance programs

Cares deeply about patient empowerment and reducing barriers to care

Thrives in a fast-paced, startup environment

Excellent problem-solving skills and a high tolerance for ambiguity

Very well versed in technology and can learn new platforms quickly

Strong communication and interpersonal skills

Speaks Spanish, Mandarin, or another language spoken by Medicare populations (preferred but not required)

Responsibilities:

Serve as the ongoing point of contact for Medicare patients after their intake appointment

Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments)

Troubleshoot issues related to online portals, referrals, or provider communication

Collaborate with NP and MDs to support care planning based on Social Determinants of Health (SDOH)

Document clearly and update care plans in our internal systems

Provide warm, empathetic, and culturally responsive support to every patient

Qualifications:

3+ years of experience in a patient-facing healthcare or social services role

Strong working knowledge of the U.S. healthcare system, especially Medicare

Comfortable using EHRs, CRMs, and patient messaging tools

Experience supporting older adults or vulnerable populations

RN, CMA or BCPA certification preferred but not required

Role:

This is a full time role. You will be working 9am-5pm in your local time zone. We have paid company holidays.

Rate:

$25/hour, 40 hours per week.

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