Partner Support Coordinator - Global Hardware Escalations

Promethean Ltd.; Wrocław; On-site; PLN 66,000 - 100,000; Full time

Job summary

A technology company in Wrocław is seeking a Coordinator for Partner Support. You will ensure global service partners deliver outstanding support for products. The role involves improving processes, addressing technical issues, and working with internal teams. Candidates should have relevant experience with hardware products and troubleshooting skills. This position offers a competitive salary and benefits including private medical insurance and paid leave.

Benefits

Private Medical Insurance with Dental/Vision Coverage

Birthday day off

Multicultural day off

Two Volunteering Days

Well-Being Programs

Qualifications

• 2+ years of experience in service, repair, or technical support.
• Practical understanding of electronics and hardware troubleshooting.
• Experience with onsite or workshop repairs is a strong advantage.

Responsibilities

• Support and improve global product repair processes.
• Be the go-to person for product and service questions.
• Collaborate with Product Service & Support teams.
• Assist partners with escalated service issues.
• Monitor partner performance and recommend improvements.

Skills

Experience with hardware products

Electronics and hardware troubleshooting

Microsoft Office

Salesforce/BI tools

Organized and improvement-driven mindset

Education

Engineering background (Electrical/Electronic Engineering/Computer Networking/IT)

Job description

A technology company in Wrocław is seeking a Coordinator for Partner Support. You will ensure global service partners deliver outstanding support for products. The role involves improving processes, addressing technical issues, and working with internal teams. Candidates should have relevant experience with hardware products and troubleshooting skills. This position offers a competitive salary and benefits including private medical insurance and paid leave.