P&C Services Team Leader, Ingka Business Service Center

IKEA; Poznań; On-site; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Fully remote

Job summary

IKEA is seeking a P&C Services Team Leader to oversee HR and payroll operations for co-workers across multiple European countries. You will lead the PA/PY team, ensure service quality, and drive continuous improvement in processes and training.

You will partner with the Delivery Manager to build strong teams, reinforce IKEA values, and maintain a high level of service delivery while supporting organizational change initiatives. Remote recruitment is offered.

Qualifications

• Min. 3 years of HR/Payroll experience.
• Strong written and verbal English.
• Service oriented and customer focused.
• Ability to take decisions and delegate.
• Passion for people and working in change environments.
• Knowledge and practice of IKEA values.

Responsibilities

• Deliver PA/PY services efficiently in line with global procedures and local laws.
• Support co-workers in PA/PY related topics.
• Supervise monthly payroll and year-end activities.
• Solve problems and resolve first-level escalations independently.
• Follow up on outstanding issues and ensure timely closure.
• Recruit competent new co-workers matching PA/PY profiles.
• Coach and develop PA/PY staff knowledge, skills and competencies.
• Coordinate trainings and maintain high motivation within the team.

Skills

HR/Payroll knowledge

English communication

People leadership

Decision making

Delegation

Customer focus

Change management

Job description

Who you are

• you have passion for working with people and you successfully lead them by example,
• you have strong knowledge of HR/Payroll environment (with min. 3 years of experience),
• communication in English is your strong point, and you are eager to use it while cooperating with various partners all over the world,
• you have a service oriented and customer focused background, a strong drive and the ability to take decisions and delegate,
• you bring a true passion for people and enjoy working in a vibrant and changing environment,
• you are passionate and experienced in managing transitions and driving change initiatives,
• you have understanding and passion for IKEA values and want to share it with your team.

A day in your life with us

• ensure efficient and qualitative PA/PY services delivery in line with the global procedures and local legal requirements,
• support all co-workers in PA/PY related topics,
• supervise monthly payroll and year-end activities,
• support solving problems and independently resolve first level escalations,
• follow-up on the status of outstanding issues,
• recruit competent new co-workers that will fit to the team with the required PA/PY profiles,
• take an active role in coaching and developing PA/PY staff knowledge, skills and competence,
• be responsible for coordination of trainings, keeping high level of motivation and other activities related with team leading,
• be a part of a work environment where the IKEA culture is a strong and living reality.

Together as a team

P&C Services department delivers HR service to IKEA co-workers in over 20 different European countries within the Personnel administration as well as Payroll. Human resources also manage legal compliance, maintain files and records, while reducing the administrative workload from HR Units. As a P&C Services Team Leader you will support the P&C Services Delivery Manager in building up and leading the competent PA and PY teams of Ingka Business Service Center.

Questions and support? Let's connect!

If you need support or have any questions about the recruitment process, please contact us at [e-mail].

Job interviews are carried out on a continuous basis. Once we find a suitable candidate(s), we will close the job offer. Recruitment with us is fully remote.

We're looking forward to meeting you!