Finance Operations Expert I -P2P, Ingka Business Service Center
IKEA
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Benefits offered by this job
Job summary
Ingka Business Service Center in Poznań is seeking a Finance Operations Expert I -P2P to drive operational excellence across procure-to-pay processes. You will partner with Country Finance teams, Global Process Teams and external service providers, applying SAP and VIM knowledge to improve efficiency and standardization.
The role requires hands-on P2P experience, KPI oversight, and a track record of process improvements in a multinational Finance environment.
Qualifications
- University degree and 3–5 years of relevant Finance experience or 7+ years total experience.
- Strong understanding of Procure-to-Pay processes and end-to-end Finance operations.
- Hands-on SAP and OpenText VIM experience.
- Experience with KPIs, SLAs and operational performance.
Responsibilities
- Act as the operational SME for P2P processes and systems, focusing on SAP and VIM.
- Participate in tactical meetings with Country Finance teams and reviews with Strategic Business Partners.
- Collaborate with Global Process Teams and Digital teams to resolve issues.
- Drive operational excellence across the assigned P2P area.
- Monitor, analyse KPIs, SLAs, and performance trends; take proactive actions.
- Perform Root Cause Analysis and drive corrective actions.
- Lead continuous improvement initiatives focused on Effectiveness, Efficiency and Experience.
- Promote standardization across countries and support global ways of working.
- Support country escalations; coordinate actions with partners; ensure timely resolution.
- Participate in UAT, Business Verification and process validation; provide operational feedback.
- Identify and drive simplification, automation, and optimization aligned with Ingka's cost agenda.
- Contribute to improving user experience, compliance, and process efficiency across P2P.
Skills
Education
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Job description
\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
About the role
We are looking for a Procure-to-Pay (P2P) expert who combines strong process knowledge with hands-on SAP and VIM experience. In this role, you will play a key role in delivering operational excellence across Finance & Procurement Operations and act as trusted operational partner for Country Finance teams, Strategic Business Partners, Global Process Teams and service providers.
You will drive operational excellence by translating operational insights into actions, improving process performance, promoting standardization across countries and continuously improving the user experience. You will represent Finance Operations in tactical and operational forums, support process and system improvements, participate in testing activities and provide expert guidance on P2P-related topics.
What we're looking for
- University degree and 3–5 years of relevant Finance experience or minimum 7 years of overall relevant professional experience.
- Strong understanding of Procure-to-Pay processes and good understanding of end-to-end Finance operations.
- Hands-on experience with SAP and OpenText VIM.
- Experience working with invoice processing, vendor management, payments, invoice auto-matching and PO Compliance.
- Experience working with KPIs, SLAs and operational performance.
- Ability to analyze operational issues, identify root causes and drive improvements.
- Passion for Operational Excellence, standardization and continuous improvement.
- Ability to collaborate effectively with Finance, Procurement, Digital and external service partners.
- Strong stakeholder management, communication and influencing skills.
A day in your life with us
- Act as the operational subject matter expert for P2P processes and systems, with particular focus on SAP and VIM.
- Participate in tactical meetings with Country Finance teams and operational reviews with Strategic Business Partners.
- Collaborate with Global Process Teams and Digital teams to resolve process and system-related issues.
- Drive operational excellence across the assigned P2P area, ensuring stable and efficient operations.
- Monitor, analyse, and interpret KPIs, SLAs, and operational performance trends, taking proactive actions where needed.
- Perform Root Cause Analysis (RCA) and drive sustainable corrective actions.
- Lead and support continuous improvement initiatives focused on the 3Es: Effectiveness, Efficiency and Experience.
- Promote standardization across countries by challenging local deviations and supporting global ways of working.
- Support country escalations, coordinate actions with strategic partners and ensure timely issue resolution.
- Participate in User Acceptance Testing (UAT), Business Verification and process validation activities, providing operational expertise and feedback.
- Identify and drive simplification, automation, and optimization opportunities supporting Ingka's lower-cost agenda.
Contribute to improving user experience, compliance, and process efficiency across the P2P landscape.
Questions and support? Let's connect!
If you need support or have any questions about the recruitment process, please contact us at recruitment.bsc.pl@ingka.ikea.com.
Job interviews are carried out on a continuous basis. Once we find a suitable candidate(s), we will close the job offer. Recruitment with us is fully remote.
We’re looking forward to meeting you!
A little about us
As Ingka Business Service Center, we are part of IKEA, and we support shops and other IKEA companies with financial and payroll services. Our office (Regional HUB Europe) is located in Poznań, at 6a Szwedzka Street (Centrum Franowo). With us, you can spread your wings in the field of finance or HR. We will appreciate both your linguistic background and your experience in human resources management, but what is particularly important to us is whether our values, such as a sense of community, simplicity or the search for new solutions, appeal to you. With us, you can be yourself and work the way you want – we care about your authenticity and freedom of self-expression. We focus on job stability and building long‑term relationships with our employees.
When you get to know us better, you will see that work at IKEA is… so much more than a job!
Our FIKA will perk you up for sure, but we offer more perks than that:
- hybrid working model,
- fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration,
- free underground parking with electric charger and bicycle parking,
- stable employment (employment contract),
- flexible terms of employment (depending on the team – full-time and part-time),
- flexible working hours (we start work between 7 and 10a.m.),
- annual appreciation bonus dependent on performance in the relevant fiscal year,
- home work allowance,
- cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives),
- Tack! loyalty program for employees – working with us longer earns you an additional financial bonus,
- private medical care for IKEA employees and their families,
- wellbeing support – Edenred pre paid lunch card, Employee Support Program – support in difficult life situations,
- personal accident insurance and pension plan,
- jubilee awards, gifts, and special events,
- additional 4-week paternity leave,
- co financing of language courses.
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