OTC Senior Subject Matter Expert

ISS Tech Team; Województwo pomorskie; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Office in center of Gdańsk

Health care package

Multisport

Insurance

Christmas bonus

MyBenefit points

Job summary

ISS in Gdańsk is seeking an experienced OTC Senior SME (Order-to-Cash) to lead customer setup, cash application and invoicing processes. You will act as SME, coordinate within the team, mentor Associates, and drive improvements in OTC operations.

The role offers hybrid work, collaboration with internal and external stakeholders, and opportunities to influence end-to-end OTC activities while operating in English.

Qualifications

• 5+ years in OTC or related finance processes with OtI/ItC exposure.
• Strong Excel skills, data analysis and basic VBA.
• Fluent English and ability to manage stakeholders.
• Experience with ERP systems (SAP) and BI tools (Power BI).

Responsibilities

• Lead end-to-end OTC tasks: invoicing, cash application and collections.
• Coordinate with Team Leader and Associates; mentor and share knowledge.
• Improve OTC processes and implement new solutions.
• Ensure correct and timely invoicing setup and reporting.

Skills

OTC processes

Cash collection

Excel advanced

SAP

Power BI

VBA basics

English fluency

Stakeholder management

Tools

SAP

Power BI

Coupa

Job description

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites, together, we make places while transforming businesses to have an even more positive impact on societies, the environment and our people.

Location: Gdańsk

Language: English

Main purpose of the position

We are seeking an experienced and detail-oriented professional to join our team as a OTC Senior SME (Order-to-Cash).
In this role, you will play a crucial part in our OTC processes, focusing on customer setup and maintenance, cash application and cash collection. The Senior OTC SME will be responsible for ensuring accuracy in financial data management, driving process improvements and providing mentorship and knowledge support to junior team members.
Your area of responsibility will include ensuring correct and timely invoicing setup, minimizing the number of credit notes issued and thereby supporting timely customer payments and maintaining low levels of overdue accounts receivable.
The OTC Senior SME will also act as a key coordinator within the team and a trusted partner to the Team Leader, supporting day-to-day operations, task prioritization, knowledge sharing, issue resolution and the smooth execution of OTC processes.
If you are a motivated and experienced OTC professional with strong coordination and leadership capabilities, we invite you to apply for the position of OTC Senior SME. Join our dynamic team and contribute to the success and continuous improvement of our OTC operations.

What you will do

• Demonstrate strong end-to-end process understanding, including billing setup, bookkeeping, accounting documents, reconciliations, troubleshooting, testing and specification of new solutions.
• Independently execute and prioritize monthly tasks, identifying errors and process-related issues and resolving them promptly.
• Set and achieve own goals, with a focus on improving the Order-to-Cash (OTC) area and minimizing the number of credit notes issued.
• Take responsibility for correct accounting related to canteen operations and ensure timely pass-through invoicing to customers.
• Take ownership of invoicing and reporting setup, including collective, summarized and attachment invoicing.
• Take on additional responsibilities related to end-to-end process management as a Senior SME.
• Serve as Subject Matter Expert for various reports, overseeing their preparation by Associates and supporting internal reporting related to cash, bad debt and overdue receivables.
• Act as a coordinator within the OTC team and a trusted partner and key support to the Team Leader, supporting day-to-day operations, task prioritization, knowledge sharing and issue resolution.
• Provide guidance and knowledge support to less experienced team members.
• Identify opportunities for process improvements and actively contribute to the implementation of new solutions.
• Cooperate closely with internal and external stakeholders and confidently represent the OTC area during business meetings.
  

Professional skills you possess

• Minimum 5 years of relevant professional experience, preferably within Order-to-Cash (OTC) or closely related finance processes, with solid exposure to Order-to-Invoice (OtI) and/or Invoice-to-Cash (ItC). Experience within an SSC/BPO or international finance environment would be an advantage.
• Excellent accounting understanding with solid knowledge of OTC processes, data and system logic.
• Strong knowledge of Excel, including advanced formulas, data analysis and basic VBA.
• SAP understanding or experience with a similar ERP system.
• Experience with Power BI would be a nice to have.
• Experience with Coupa would be a nice to have.
• Fluent English.
• Strong stakeholder management skills and confidence in communicating with business representatives during meetings.
  

Key Qualifications

• Strong problem-solving and critical thinking skills.
• Customer-oriented attitude with effective internal and external stakeholder management.
• Strong communication and interpersonal skills.
• Confidence in leading discussions and communicating effectively with business stakeholders during meetings.
• Ability to work independently, set priorities and take ownership of assigned activities.
• Ability to act as a coordinator within the OTC team and as a trusted partner and key support to the Team Leader.
• Proactive approach to process improvement and knowledge sharing.
  

What do we offer

• Opportunity for professional development in the finance department.
• Real opportunities for career advancement.
• Scandinavian work culture and a positive working atmosphere.
• Impact on the development of the office and the growing team.
• Work-life balance, numerous events and initiatives for employees.
• Benefits: health care package, Multisport, insurance, Christmas bonus and MyBenefit points.
• Hybrid work and an office located in the center of Gdańsk.
  

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services. We are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers attract talent and grow their businesses. This begins with our own people through training, career development and a supportive culture, empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too. ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.
Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced and valued for exactly who they are. Places where people feel safe, respected, represented and supported as their authentic selves.