People & Culture Business Partner

ISS World; Gdańsk; On-site; PLN 180,000 - 260,000; Full time

Job summary

ISS A/S in Gdansk seeks an experienced HR Business Partner to shape people and culture strategy across the site and collaborate with Finance Operations leadership.

You will coach leaders, manage talent reviews, and partner with external agencies to ensure fair, compliant HR processes and competitive compensation practices. The role spans multi-country responsibilities and requires strong stakeholder management.

Qualifications

• Proven experience as HR Business Partner in an international corporate environment, ideally in SSC/GBS.
• Experience supporting large, multi-team organizations.
• Strong practical knowledge of Polish Labor Law and payroll regulations.
• Experience with employee relations, performance management, PIPs and terminations.
• Experience with job architecture, grading, salary benchmarking and comp ratio analysis.
• Experience building business cases and managing outsourcing or insourcing transitions.
• Experience managing external partners (recruitment agencies, payroll providers, outsourcing vendors).
• Coaching and facilitation skills; relevant certifications in coaching or leadership development.
• Experience with HRIT, e.g. SuccessFactors or similar.

Responsibilities

• Act as trusted advisor for leaders on people matters.
• Provide coaching to leaders and employees, supporting leadership development and day-to-day people challenges.
• Engage in business projects and drive people, change and communication activities.
• Participate in Global P&C projects to shape new initiatives and outcomes.
• Facilitate people reviews and succession planning with leadership.
• Own the training plan for leaders and employees with relevant experts.
• Provide MyVoice insights for sustainable performance at site level.
• Enable leaders to manage responsibilities following Group standards and best practices.
• Own and maintain job descriptions for FSC roles with regular updates.
• Ensure market-aligned pay through salary benchmarking and comp ratio analysis.
• Develop and update P&C policies for Gdansk in collaboration with teams.
• Drive HQ Apple Award program and recognize teams at site level.
• Proven experience as HRBP in international settings and SSC/GBS.

Skills

HR Business Partner

Coaching

Leadership development

Payroll knowledge

Polish labour law

Stakeholder management

HRIT systems

Contract management

External partner management

Tools

SuccessFactors

Job description

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: Gdańsk
Language: Fluent Polish and English (spoken and written)

Main purpose of the position

The purpose of the P&C Business Partner role is to support the business in having an efficient organizational structure, the right capabilities and people in the right roles and a culture of belonging.

As a member of the Financial Shared Service Center leadership team in Gdansk, you represent P&C Group Functions in the shares service organization. You will co-create and enable the people agenda for the site with the Head of Finance Operations Department and participate in the expansion of shared service across geographies according to the program for this strategic initiative.

The ambition for our site in Gdansk is to ensure a sustainable performance environment and strong recognition culture. You support the leadership team focusing on their own leadership development as well as their functional and site leadership efforts through your subject matter expertise as coach and advisor.

By bringing in relevant P&C teams and experts you ensure leaders are informed and equipped to manage the P&C processes and decisions related to hiring, onboarding, offboarding, annual salary review, annual appraisal, goal setting, organizational changes including promotions and job changes as well as terminations. The aim is to educate and guide managers to perform these processes independently.

The partnership with the external Recruitment agency will be managed by you. You will orchestrate that the ways of working between the agency, internal Talent Acquisition, P&C Operations, Data & Systems and managers are efficient. You are accountable for enabling managers to perform the hiring processes independently, making fair and inclusive hiring decisions.

What you’ll do

• Act as trusted advisor for leaders on people matters
• Provide coaching to leaders and employees, supporting leadership development, conflict resolution and day-to-day people challenges
• Engage in business projects (country transitions, scope expansion, organizational changes) and drive people, change and communication activities.
• Participating in Global P&C projects to shape new initiatives and outcomes.
• Facilitate people review to enable development planning of leaders and specialists, and support the Head of Finance Operations Department in efficient succession planning and acting on development initiatives.
• Own the training plan for leaders and employees and shape the training initiatives in collaboration with the leadership team and relevant internal and external experts.
• Provide MyVoice insights identifying and deploying initiatives that ensure a sustainable performance environment at site level and enable managers to follow up on team level.
• Enable leaders to be super-efficient in managing their people related responsibilities based on Group standards, processes, and systems by providing relevant training, daily advice and setting up best practices sharing communities where appropriate.
• Own and maintain the job descriptions for all FSC roles, ensuring clear scope of work, levels and transparency and ensure managers update the descriptions on a regular basis
• Ensure market aligned pay through regular salary benchmarking, compa ration monitoring and recommendations to leadership aligned with Global Rewards
• Develop and update P&C policies for Gdansk employees in collaboration with P&C Operations, Data & Systems and Global Reward
• Drive the HQ Apple Award program and support managers keeping recognition a priority in their teams and at site level
• Proven experience as HR Business Partner in an international corporate environment, ideally in an SSC or GBS
• Experience supporting large, multi-team organizations
• Strong practical knowledge of Polish Labor Law and payroll regulations
• Experience with employee relations, performance management, PIPs and terminations
• Experience with job architecture, grading, salary benchmarking and comp ratio analysis
• Experience building business cases and managing outsourcing or insourcing transitions
• Experience managing external partners (recruitment agencies, payroll providers, outsourcing vendors)
• Experience with senior-level hiring
• Coaching and facilitation skills; relevant certifications in coaching or leadership development
• Experience with HRIT, e.g. SuccessFactors or similar
• Experience with contract management, payroll services and negotiations with employees
• Readiness to take on line management and multi-country responsibility

Personal skills you excel

• Self-driven, energetic and resilient
• Courage to challenge senior leaders and say no when needed
• Trusted, discreet and able to handle sensitive cases with sound judgment
• A natural desire to foster an inclusive and collaborative work environment
• Cultural awareness, working across many nationalities and regions
• Drive for results
• Structured, organized and attentive to detail

Who you’ll work with

• The reporting line is to the People & Culture Director, Group Functions
• FSC leadership team, section managers, team leaders and colleagues in Gdansk
• Head of Finance Operations
• Leaders from other functions e.g. Finance and GTS
• Group Talent Acquisition
• Group P&C Operations
• Community of P&C Business Partners
• Global P&C COE
• Third party providers

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.

Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.