OTC Analyst

Iag Gbs; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Pension

Performance bonus

Job summary

IAG GBS Poland sp. z o.o. is seeking an OTC specialist to enhance financial operations in international aviation, focusing on quality control, issue resolution, and continuous process improvement. You will manage OTC activities, support an offshore team, and drive operational excellence in automation and controls within a fast-paced, multicultural environment.

The role emphasizes offshore collaboration, process mapping, and ensuring accurate end-to-end OTC processes in a dynamic global setting.

Qualifications

• Degree in business discipline or equivalent.
• Excellent analytical and cooperation skills.
• Fluent in English, Spanish nice to have.

Responsibilities

• Perform quality control against SLAs.
• Resolve day-to-day queries from BPO and suppliers and escalate as needed.
• Carry out period-end reporting and support audit processes.
• Drive process improvements and update SOPs.
• Support migration and improvement projects within scope of services.
• Oversee documentation and process controls for ICFR and operational excellence.
• Assist offshore team in running and controlling transactional processes.

Skills

English fluency

Analytical skills

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in business

Tools

SAP

Job description

IAG GBS Poland sp. z o.o.Full time

IAG GBS (Global Business Services) a part of International Airlines Group (IAG).

IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.

IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.

As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.

IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.

We are headquartered in Kraków.

Purpose of the role

This role within the Order to Cash (OTC) team offers a dynamic opportunity to enhance financial operations in the international aviation industry, focusing on quality control, issue resolution, and continuous process improvement. You will play a crucial part in managing OTC activities, supporting an offshore team, and driving operational excellence, particularly in automation and controls. This position is ideal for a results-driven professional eager to contribute to a global organization and thrive in a fast-paced, multicultural environment.

Responsibilities

• Performing quality control against SLAs
• Resolve day to day queries and operational issues from the BPO and suppliers, escalating asneeded to ensure timely resolution
• Carry out period end reporting process and support the audit process as required
• Continually search for process improvement opportunities, monitoring process and performance andmaking recommendations for changes
• Make changes to standard operating procedures as needed
• Support migration and improvement projects within the scope of services
• Assure proper documentation and understanding of the process, including monitoring of processchange, as required by the business
• Maintain and update DTPs
• Performing OTC activities: cash collection, dunning process, debt collections, credit issues, accountreconciliation
• Participate in finance and cross-functional projects
• Quality assurance and service delivery reporting
• Supporting the Offshore Team in running and controlling transactional processes
• Developing onshore function towards excellence in ICFR and operational control
• Operational responsibility for the performance of third-party BPO service provider

Required Skills, Qualifications & Experience:

• Degree in business discipline or previous experience in finance required
• Proven knowledge of the airline industry and its solutions would be an asset
• SAP experience highly desired
• Fluent in English, verbal and written; Spanish - nice to have
• Excellent analytical and cooperation skills
• Focused on excellence and results
• Minimum of 2 years’ experience in an international environment
• Transition experience including writing and updating procedures, process maps
• OTC expertise focused on automation and process improvem

What we offer:

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.

The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.