Order & Warranty Excellence Coordinator

Daikin Europe Business Support; Warszawa; Hybrid; PLN 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Group Life and Disability Insurance

Sports and culture card

Discount on Daikin products

Hybrid work model

Flexible start times

Training and language courses

Travel opportunities to Belgium

Job summary

Daikin Europe Business Support in Warsaw is seeking an Order & Warranty Management Coordinator to own selected processes and drive KPI achievement. You will act as SME, analyzing data and coordinating cross-functional initiatives across Customer Service, Sales, Logistics, Finance and Service.

Join a regional hub that promotes continuous improvement, governance, and knowledge sharing while enjoying a hybrid work model and benefits package.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of experience in Order Management, Customer Service, Warranty Management, or related operations.
• SAP knowledge and advanced Excel skills.
• Fluent English (B2/C1).

Responsibilities

• Coordinate Order Management and Warranty processes to ensure operational excellence and KPI achievement.
• Act as a Subject Matter Expert for assigned processes and support colleagues in complex situations.
• Analyse performance data and drive continuous improvement initiatives.
• Coordinate resolution of operational issues and cross-functional escalations.
• Prepare reports and business insights supporting decision making.
• Support process governance, compliance activities, and internal controls.
• Contribute to onboarding and knowledge sharing within the team.

Skills

SAP knowledge

Advanced Excel

Fluent English (B2/C1)

Education

Bachelor's degree or equivalent experience

Job description

Daikin Europe Business Support in Warsaw is seeking an Order & Warranty Management Coordinator to own selected processes and drive KPI achievement. You will act as SME, analyzing data and coordinating cross-functional initiatives across Customer Service, Sales, Logistics, Finance and Service.

Join a regional hub that promotes continuous improvement, governance, and knowledge sharing while enjoying a hybrid work model and benefits package.