Order to Cash Analyst with Spanish (+ Portuguese nice to have)

careersinpoland; Województwo pomorskie; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading global professional services company in Poland is seeking an Order to Cash Analyst fluent in English and Spanish. The role involves handling customer interactions, order management, and dispute resolution. Candidates should have a growth-oriented mindset and strong analytical skills, with a minimum of one year of relevant experience. This full-time position promotes professional growth in a diverse and innovative environment.

Benefits

Innovative work environment

Development opportunities

International exposure

Qualifications

• Minimum 1 year of experience in Order to Cash area.
• Fluent English skills in spoken and written form, plus minimum C1 degree of competence in Spanish.
• Excellent interpersonal and communication skills.

Responsibilities

• Handle customer interaction and collections regarding overdue accounts.
• Perform order management tasks and resolve disputes.
• Analyze and resolve medium-complexity issues.

Skills

Customer Interaction

Problem Solving

Analytical Skills

Interpersonal Skills

Communication Skills

Education

Degree in Finance or Related Field

Tools

Microsoft Office

SAP

Job description

Order to Cash Analyst with Spanish (+ Portuguese nice to have)

Accenture

Level: specialist

Working hours: Full time

remote recruitment

published 2025/11/21

WHAT WILL YOU DO:

As Order to Cash Analyst you'll be responsible for:

• Customer Interaction and Collections – Handle inbound and outbound communication with customers regarding overdue accounts according to collection strategy worklist, order status, and disputes; proactively escalate problem accounts and execute dunning activities in line with policy and timelines.
• Order and Dispute Management – Perform order management tasks such as order entry, amendments, rejections, managing order blocks, and urgent orders; resolve commercial and financial disputes related to the O2B and collections processes.
• Problem Solving and Case Resolution – Analyze and resolve medium‑complexity or non‑standard issues; manage customer complaints and queries by liaising with internal teams (e.g., O2B for invoicing issues) to ensure timely closure.
• Account Monitoring and Controls – Conduct customer reconciliations, coordinate with AR Management for value adjustments and write‑offs, and perform B2C and O2B controls as per internal procedures and country‑specific documentation.
• Collaboration and Performance – Work closely with local/client teams and internal stakeholders, contribute to the O2C organization, meet daily operational targets and monthly SLAs, updating country specific documentation.

ADDITIONAL BENEFITS FOR YOU:

• Innovative and Inclusive Work Environment – Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence.
• Development and International Exposure – Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience.

THE AGILE TEAM

You will be a part of the Agile workforce, with the opportunity to support various clients in Fandamp;A based on current business priorities.

• The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges.
• Collaboration – The Agile Team works closely with regular employees, ensures collaboration through regular check‑ins and joint sessions.
• Members of the Team are chosen based on their comprehensive Fandamp;A skills set and flexibility to work for different clients.

WHAT DO WE EXPECT

• Min 1 year of experience in Order to Cash area.
• Familiarity with Microsoft Office tools.
• Ideally fluent English skills both in spoken and written form, plus minimum C1 degree of competence in Spanish; Portuguese nice to have.
• Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure.
• A growth‑oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning.

NICE TO HAVE:

• Experience in transformation, automatization, implementing AI solutions.
• A degree in finance or a related field.
• Knowledge of SAP.

ABOUT US:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button.

When applying please enclose the below statement:
I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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