Ops Quality & Process Specialist (Hybrid)

FedEx Group; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Attractive compensation package

Training and development

Learning resources

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Career opportunities

Global employer reputation

Job summary

FedEx in Kraków seeks an Ops Service, Quality and Process Associate / Specialist / Snr. Specialist to join the European Global Trade Service team.

You will analyze root causes, drive quality and process improvements for customs clearance, and collaborate with operations, Planning and Compliance to raise service levels. Ideal candidates bring strong analytical skills, IT affinity, ability to influence change, a University degree, and PM certification is preferred.

Qualifications

• Solid problem-solving, analytical skills and IT affinity.
• Proactivity with ability to influence change.
• Process mindset and methodical thinking.
• Excellent communication at all levels.
• Strong planning and organizational skills.
• Experience across operational fields, especially customs clearance.
• Excellent coordination and leadership to drive projects.
• University degree.
• PM certification (PRINCE2, PMP) preferred.

Responsibilities

• Root cause analysis based on dashboards or data queries.
• Lead and manage quality and process improvement initiatives for customs clearance service objectives.
• Collaborate with local customs clearance operations teams as well as Planning, Engineering, Compliance and Regulatory to improve service.
• Ensure alignment with strategic quality objectives and standards.
• Support programs/projects across different regions with multiple departments.

Skills

Problem solving

Analytical skills

IT affinity

Proactivity

Change influence

Communication

Detail orientation

Customs clearance knowledge

Education

Bachelor's degree

Job description

FedEx in Kraków seeks an Ops Service, Quality and Process Associate / Specialist / Snr. Specialist to join the European Global Trade Service team.

You will analyze root causes, drive quality and process improvements for customs clearance, and collaborate with operations, Planning and Compliance to raise service levels. Ideal candidates bring strong analytical skills, IT affinity, ability to influence change, a University degree, and PM certification is preferred.