Operations Lead

Viktor; Województwo mazowieckie; On-site; PLN 212,947 - 298,125; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Stock options

Job summary

Viktor is seeking an operational expert to oversee product operations and customer support in Poland. You'll be key in managing logistics for events, coordinating internal processes, and ensuring that responses to customers are prompt and reliable. With a focus on working directly with the founders, candidates should have 2+ years in operations, excellent communication skills, and the ability to manage multiple projects. The role is onsite in Warsaw with competitive salary and equity options.

Qualifications

• 2+ years in operations or high-ownership roles at startups.
• Experience building processes from scratch.
• Ability to manage multiple workstreams effectively.

Responsibilities

• Oversee product ops and customer support coordination.
• Manage logistics for events and partner initiatives.
• Build systems for internal processes.

Skills

Operations experience

Project coordination

Communication skills

Fluent English

Polish (useful)

Job description

Viktor is the AI coworker. It lives in Slack and Microsoft Teams, connects to thousands of tools, and does real work for real companies: finance, marketing, ops, engineering. We're building the product that replaces half the SaaS stack with a single teammate.

The team is small. The scope is not.

About the role

We need someone to run the operational side of Zeta Labs so the founders can stop doing it themselves.

You’ll work directly with our Chief of Staff and Co-Founder on whatever matters most right now. That starts with product ops, customer support, and events, but the scope will change as we grow. Last month it might have been onboarding logistics. Next month it might be coordinating a product launch across four teams.

This role is broad on purpose. If you want a clearly scoped job with a fixed playbook, this isn’t it. If you like building the plane while flying it, keep reading.

What you will do

You start with three things:

• Product ops: take over coordination of non‑technical work across Viktor and Jace, currently handled by the Chief of Staff and Co-Founder

• Customer support: learn both products, then own response quality and speed across all channels

• Events and partner‑facing work: run logistics end‑to‑end for conferences, meetups, and partner initiatives

As you ramp up, you also own:

• Internal processes: build the systems that let us scale from 15 people without everything breaking

• Cross‑team coordination between leadership, growth, engineering, and support

• New hire onboarding: make sure someone’s first week runs without anyone babysitting it

• Finance and admin tasks that currently land on the founders’ desks

How you will know you are succeeding

• The founders stop getting pulled into day‑to‑day operational work
• Customers get fast, reliable responses. Nothing slips through the cracks.
• External initiatives land on time without last‑minute firefighting
• New hires have a smooth first week that runs on autopilot

Who you are

• 2+ years in operations, consulting, founder’s office, bizops, or a high‑ownership role at a startup
• You’ve built processes from scratch, not just followed existing ones
• You’ve coordinated across teams and run operational projects end‑to‑end
• You’ve stayed effective in a company that was scaling fast and a little chaotic
• You’re comfortable switching between five different workstreams in a day without dropping any of them
• Fluent English is required. Polish is useful.
• You’re willing to work on‑site in Warsaw five days a week

Why join

• Work directly with the founders on the highest‑priority problems in the company
• Broad exposure: product ops, support, events, hiring, finance, company‑building
• Use two AI products as part of your actual daily work (not a demo, your real workflow)
• Stock options included. You share in the upside.
• If you deliver, the natural next step is Head of Operations as we grow the team
• Early enough to have real ownership and a steep growth curve

How we work

Small team, high trust, low process. Decisions are made by owners, not committees. You will ship your first week. You will talk to users your first day. We don’t do alignment meetings or stakeholder syncs. We build things, see if they work, and iterate.

Everyone here owns something real. Not a task. A surface of the company that customers depend on. When it breaks, you fix it. When it wins, everyone knows whose work it was.

We use Viktor to build Viktor. You’ll see what you’re working on in action every day.

Why Viktor

This is a rare window. The product works. The market is pulling. The team is small enough that what you do next week will be live in production next week. That doesn’t last forever. Right now, it’s still true.

Compensation

Competitive salary, meaningful equity, and the kind of ownership that only exists at this stage.

We’re in Munich, New York, and Warsaw. Onsite preferred. The best work happens when you’re in the room.