Operations Functional Analyst - Parties group

Euroclear; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Hybrid working model

Job summary

Euroclear's Parties Group within the Client Experience department supports clients through account setup, connectivity services, subscriptions and billing configurations across group applications. As part of the team, you will help clients access and use Euroclear services efficiently.

You will handle connectivity setups, configure subscriptions, resolve Salesforce requests, provide day-to-day client support, and contribute to project rollouts while building strong client relationships in a

Qualifications

• You enjoy solving problems and helping clients.
• Experience with Salesforce or a similar case management tool.
• Strong communication and analytical skills.
• Ability to take ownership and work with colleagues across teams.

Responsibilities

• Managing connectivity setup and maintenance for clients and other parties across Euroclear group applications.
• Configuring subscriptions to reports and services, ensuring clients receive the information and access they require.
• Handling and resolving requests received through Salesforce, ensuring timely and accurate processing.
• Providing day-to-day support to clients and internal stakeholders, helping to resolve issues and answer queries.
• Contributing to project rollouts and other strategic initiatives requiring Parties Group expertise.
• Building strong relationships through regular client interactions.

Skills

English communication

Analytical mindset

Proactive ownership

Client-service mindset

Salesforce experience

Team collaboration

Tools

Salesforce

Job description

The Team

The Parties Group team is part of the Client Experience department and plays a key role in supporting Euroclear clients throughout their journey. We are responsible for the setup and maintenance of client accounts, connectivity services, subscriptions, and billing configurations across our group applications.

Job Description

Division: Client experience

Your Role

As a member of the Parties Group team, you will contribute to ensuring clients can efficiently access and use Euroclear services.

Your Responsibilities Will Include

• Managing connectivity setup and maintenance for clients and other parties across Euroclear group applications.
• Configuring subscriptions to reports and services, ensuring clients receive the information and access they require.
• Handling and resolving requests received through Salesforce, ensuring timely and accurate processing.
• Providing day-to-day support to clients and internal stakeholders, helping to resolve issues and answer queries.
• Contributing to project rollouts and other strategic initiatives requiring Parties Group expertise.
• Building strong relationships through regular client interactions.
• Participating actively in daily team discussions, sharing knowledge, raising issues, and contributing ideas to improve processes and client service.

Your Profile

You are someone who enjoys solving problems, working with clients, and collaborating with colleagues to deliver great service.

You Bring

• Strong organisational skills and attention to detail.
• Excellent communication skills in English, both written and verbal.
• An analytical mindset with the ability to investigate and resolve issues.
• A proactive approach and a willingness to take ownership.
• A positive team spirit and collaborative attitude.
• A strong client-service mindset.
• Awareness of risk and the importance of accuracy and control.
• Experience with Salesforce or a similar case management tool.

About Us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear