Operations Function Analyst

Euroclear; Województwo małopolskie; On-site; PLN 35,000 - 50,000; Full time

Job summary

A leading financial services company in Poland is seeking a detail-oriented individual to join their Client Integration team. The role involves managing data and reporting setups for Euroclear parties through specific applications, engaging in daily client interactions, and efficiently resolving user issues. Proficiency in English and experience with Salesforce are essential. The ideal candidate will be analytical, proactive, and a team player focused on client satisfaction.

Qualifications

• Proficient in English with strong written and verbal communication skills.
• Experience with Salesforce is essential.
• Organized and detail-oriented with a client-focused approach.

Responsibilities

• Perform connectivity setup for Euroclear parties through entity specific applications.
• Set up subscriptions to reports and services.
• Manage actions requested via assigned Salesforce cases.
• Resolve user problems efficiently.
• Participate in project rollout initiatives.
• Engage in daily client interactions.

Skills

Organized and detail-oriented

Proficient in English

Analytical

Proactive

Team player

Client focused

Risk aware

Experience with Salesforce

Job description

Job Description

Within the Client & Business Strategy (CBS) Division, our Client Integration team “Parties Entities Specific team” is looking for a candidate who would be interested in an exciting and challenging position managing Euroclear parties data and reporting setup (Global Custodians, Broker Dealers, Investment managers, Central banks, …). The Client & Business Strategy (CBS) Division is responsible for new business generation, business growth and client dedication & retention through sales, relationship and account management and direct client support.

Division

Client Experience – CBS (Client Business Strategy)

Team

Parties Entity specific team is a dynamic team in the Client Experience department responsible for managing account setup and reporting setup for clients and other parties within our entity specific applications (Mainframe, etc). The team handles ESES/EB setups and answers data/setup questions raised by clients and internal counterparties, and supports the technical rollout of projects with specific expertise for the entity specific applications. We aim to make the client experience easy and enjoyable through efficient, value‑added support to both external and internal clients.

Role

• Perform connectivity setup for Euroclear parties (clients and others) through entity specific applications.
• Subscription Management: set up subscriptions to reports and services through entity specific applications.
• Salesforce Case Management: manage actions requested via assigned Salesforce cases using the defined process.
• Resolve user problems efficiently.
• Participate in special initiatives within the framework of project rollout.
• Daily client interaction.
• Attend daily whiteboard sessions, raise issues, and propose pragmatic, constructive ideas.

Your Profile

• Organized and detail‑oriented.
• Proficient in English with strong written and verbal communication skills.
• Analytical.
• Proactive.
• Team player with a positive mindset.
• Client focused.
• Risk aware.
• Experience with Salesforce.