Operations Customer Expert - Polish Market (relocation to Portugal)

CallForTalents; Łomża; On-site; PLN 44,000 - 53,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Job summary

CallForTalents in Porto, Portugal, seeks a bilingual customer service agent proficient in Polish and English to support drivers and transport/logistics companies via phone and email, clarifying questions and ensuring toll revenue collection.

On-site, 40 hours/week with 24/7 rotational shifts. Remuneration starts at €998 gross per month (14 installments) and averages about €1,164 monthly; includes a €154 meal allowance and private health insurance.

Qualifications

• Native-level Polish proficiency.
• Fluency in English; minimum B2.
• Comfortable handling multiple customer interactions over phone and email.
• Professional, yet friendly attitude.

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons
• Providing support directly to drivers and transport logistics companies
• Clarifying questions related to road usage and regulations
• Ensuring accurate toll and revenue collection
• Promoting service sales when applicable
• Contributing to the achievement of the client’s objectives

Skills

Polish native

English (B2)

Customer service

Phone & email support

Job description

The client is a Portuguese company specializing in road infrastructure management, including asset debt-related communication management, operation, maintenance and toll collection services.

Together with your colleagues you will perform customer service activities through direct digital channels (mail and phone), both in Polish and English, supporting customers by clarifying questions and ensuring revenue collection, debt communication, and/or service sales.

Requirements

• Native-level Polish proficiency;
• Fluency in English; minimum B2;
• Comfortable handling multiple customer interactions over the phone and via e-mail;
• Professional, yet friendly attitude.

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons
• Providing support directly to drivers and transport logistics companies
• Clarifying questions related to road usage and regulations
• Ensuring accurate toll and revenue collection
• Promoting service sales when applicable
• Contributing to the achievement of the client’s objectives

Location

Porto, Portugal

Work model

On site

Schedule

40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern 24/7

Remuneration

€998 gross per month, paid in 14 instalments, which is approximately €1,164 gross per month when averaged over 12 months

Perks

Private health insurance & meal allowance of €154 per month

Salary + perks total

€1,318 gross

Relocation

Optional accommodation; room in a shared apartment with all bills included (€220 deduction per month) + bureaucratic support

Annual leave

22 days

Estimated start

To be agreed with the client