Omnichannel Account Manager

Recordati; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Job summary

Recordati is seeking an Associate to drive strategic management of key accounts in the rare diseases area across Poland. This role focuses on developing and executing account plans tailored to healthcare professionals' needs. Ideal candidates will have 6-10 years in the Pharma/Biotech industry and expertise in omnichannel engagement.

The position requires strong relationship-building skills, a customer-centric approach, and fluency in Polish and English. Travel may be required up to 50% depending on business needs, contributing to the company's inclusive work environment.

Responsibilities

• Manage and develop key accounts; build strong relationships with HCPs.
• Design and execute omnichannel engagement strategies.
• Analyze data and optimize customer journeys and KPIs.
• Collaborate cross-functionally with Sales, Marketing, and Medical teams.
• Identify market opportunities and support business growth.
• Ensure compliance with regulatory and ethical standards.

Skills

6–10 years in Pharma/Biotech

Experience in rare diseases, oncology, hematology, or endocrinology

Background in KAM, marketing, or customer engagement

Experience in omnichannel (F2F, remote, digital)

Knowledge of the Polish healthcare system

CRM and analytics tools

KPI tracking and performance optimization

Understanding of omnichannel engagement

Fluent Polish and very good English

Education

University degree (Life Sciences, Pharmacy, Medicine, Business or related)

Job description

Territory: all Poland, preferred residence in Central Poland

Full-Time or Part-Time: Full Time

Seniority: Associate

Job Purpose

Drive strategic management of key accounts in the rare diseases area by developing and executing account plans aligned with sales and growth targets. Deliver value through data-driven omnichannel engagement tailored to HCP needs, ensuring high compliance standards.

Key Responsibilities

• Manage and develop key accounts; build strong relationships with HCPs
• Design and execute omnichannel engagement strategies
• Analyze data and optimize customer journeys and KPIs
• Collaborate cross-functionally with Sales, Marketing, and Medical teams
• Identify market opportunities and support business growth
• Ensure compliance with regulatory and ethical standards

Required Education

University degree (Life Sciences, Pharmacy, Medicine, Business or related)

Required Skills and Experience

• 6–10 years in Pharma/Biotech
• Experience in rare diseases, oncology, hematology, or endocrinology
• Background in KAM, marketing, or customer engagement
• Experience in omnichannel (F2F, remote, digital)
• Knowledge of the Polish healthcare system
• CRM and analytics tools
• KPI tracking and performance optimization
• Understanding of omnichannel engagement

Required Behaviours and Competencies

• Strategic thinking and commercial mindset
• Strong relationship-building and communication skills
• Customer-centric approach
• Ability to work independently and cross-functionally
• High compliance awareness

Required Languages

Fluent Polish and very good English

Travel required in %

up to 50% (depending on business needs)

We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.