NOC Lead: Network Operations, Automation & Reliability

Outokumpu Chrome Oy; Katowice; Hybrid; PLN 18,000 - 21,000; Full time

Benefits offered by this job

International, diverse environment

Hybrid work model

Private life insurance

Comprehensive medical care

Pension scheme

Multisport card

Annual performance bonus

Accident-free bonus

Modern office in Katowice

Salary range in Poland: 17 700 - 21 1

Job summary

Outokumpu Chrome Oy in Katowice seeks an experienced NOC Manager to build and lead the Network Operations Center, ensuring stable, secure IT operations. You will guide transitions from external providers to internal teams, developing a high-performing NOC organization.

You will manage daily NOC activities, coach engineers, coordinate on-call coverage, and drive continuous improvement including automation and AI opportunities to boost efficiency and reliability.

Qualifications

• Extensive experience in a Network Operations Centre or IT Operations environment.
• Proven track record leading technical support or operations teams.
• Knowledge of network technologies and tools (Palo Alto, Aruba, EfficientIP).
• Industry certifications are an advantage.

Responsibilities

• Build and develop the NOC function with the Head of Compute and Network team.
• Lead daily NOC operations, ensuring service availability against KPIs.
• Manage incidents, alerts, and events; act as escalation point.
• Lead, coach, and develop NOC Engineers, including performance reviews.
• Manage team rotas, on-call arrangements, and operational reporting.
• Ensure compliance with ITIL Incident, Problem, Change, and Request management.
• Drive root cause analysis, improvement, automation and AI opportunities.
• Collaborate with stakeholders, vendors, and technical teams to reduce risks.

Skills

NOC management

Leadership

ITIL

Stakeholder management

Network technologies

Tools

Palo Alto

Aruba

EfficientIP

IT infrastructure

Job description

Outokumpu Chrome Oy in Katowice seeks an experienced NOC Manager to build and lead the Network Operations Center, ensuring stable, secure IT operations. You will guide transitions from external providers to internal teams, developing a high-performing NOC organization.

You will manage daily NOC activities, coach engineers, coordinate on-call coverage, and drive continuous improvement including automation and AI opportunities to boost efficiency and reliability.