Network Operations Center Specilaist

LINK Mobility

Gliwice

Hybrid

PLN 110,000 - 170,000

Full time

31 hours ago

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Benefits offered by this job

Hybrid work model

Medicover care

Private life-insurance

MultiSport card

Extra day off on your birthday

Team building events

PPK retirement program

Employee Referral Program

Summer bonus

Fruits in the office

Lunch days: Mondays & Wednesdays

Free parking (cars & bikes)

Job summary

LINK Mobility is seeking a skilled NOC/Operations professional to monitor production messaging platforms across Europe. You will troubleshoot incidents (L2/L3), own end-to-end incident management, and collaborate with DevOps, engineering, support, and operators to improve monitoring and automation.

The role requires Polish fluency, English proficiency, and 3+ years of related experience. A hybrid work model and extensive benefits are offered.

Qualifications

Polish language at an advanced level is required.
Minimum 3+ years in NOC/Monitoring/Operations/support (L2+).
Solid Linux experience with troubleshooting and production systems.
Strong networking fundamentals (TCP/IP, LAN/WAN).
Hands-on monitoring tools experience (Zabbix, Grafana, LogicMonitor).
Experience in 24/7 environments with incident ownership.
Willingness to work in a 3-shift system, incl. some weekends/holidays.
ITIL processes knowledge (Incident, Problem, Change).
Ability to work independently and make decisions during incidents.
Very good English (spoken and written).
Basic virtualization knowledge (VMware or similar).
Scripting skills (Bash, Python).
Elastic stack familiarity.

Responsibilities

Monitor and supervise production messaging platforms and infrastructure across Europe.
Independently troubleshoot incidents (L2/L3) and identify root causes.
Take end-to-end ownership of incidents: coordination, escalation, communication and follow-up.
Actively participate in Incident, Problem and Change Management (ITIL).
Handle premium / SLA customers, including technical communication.
Cooperate with DevOps, Engineering, Customer Support and telecom operators.
Improve monitoring, alerting, dashboards and operational tooling.
Create and maintain clear, high-quality operational documentation.
Support knowledge sharing and onboarding within the NOC team.

Skills

NOC / Monitoring experience

Linux

Networking basics

English proficiency

Decision making

Bash

Python

ITIL

24/7 operations

Shift work

VMware

Zabbix

Grafana

LogicMonitor

Elastic stack

Tools

Zabbix

Grafana

LogicMonitor

VMware

Bash

Python

Job description

At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check‑in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

What will you do in our team?

There are many challenges ahead of you in the NOC team. You will be responsible for monitoring the LINK Mobility platforms deployed throughout Europe, including troubleshooting, fixing issues and incident management. You will also have the opportunity to prove yourself in many areas, such as monitoring & alert optimisation, reporting, developing and improving internal procedures and documentation. You will be working in an international environment on a daily basis cooperating with Operations, DevOps, Customer Support, as well the telecom operators across Europe.

Why join us?

This is not a “ticket-clicking” role. If you want to grow towards automation, DevOps and have a real influence on how systems operate — you’ll find the space to do it here.

Your Main Tasks Will Include

Monitor and supervise production messaging platforms and infrastructure across Europe
Independently troubleshoot incidents (L2/L3) and identify root causes
Take end‑to‑end ownership of incidents: coordination, escalation, communication and follow‑up
Actively participate in Incident, Problem and Change Management (ITIL)
Handle premium / SLA customers, including technical communication
Cooperate closely with DevOps, Engineering, Customer Support and telecom operators
Improve monitoring, alerting, dashboards and operational tooling
Create and maintain clear, high‑quality operational documentation
Support knowledge sharing and onboarding within the NOC team

Requirements

Advanced knowledge of Polish is an absolute must-have;
3+ years of experience in NOC / Monitoring / Technical Operations / Support (L2+)
Solid Linux experience (troubleshooting, logs, CLI, production systems)
Good understanding of networking fundamentals (TCP/IP, LAN/WAN)
Hands‑on experience with monitoring tools (e.g. Zabbix, Grafana, LogicMonitor)
Proven experience working in 24/7 environments with real incident responsibility
Readiness to work in a 3-shift system, including some weekends & holidays
Practical knowledge of ITIL processes (Incident, Problem, Change)
Ability to work independently and make decisions during incidents
Very good English (spoken and written)
Basic knowledge of virtualization technologies (e.g., VMware or similar)
Basic scripting skills (Bash, Python)
Elastic stack