NDIS

Department of Education and Training of Australia; Polska; Hybrid; PLN 231,000 - 299,000; Full time

Benefits offered by this job

Access to higher superannuation

Above market leave entitlements

Ongoing professional development

Job summary

The National Disability Insurance Agency (NDIA) is seeking an APS5 Remote Planner to support planning for participants in rural and remote Queensland communities. The role involves planning activities, handling complex inquiries, and engaging with diverse stakeholders to deliver outcome-based plans.

Based in Charleville, Longreach, Mount Isa or Weipa, you will travel to remote locations and contribute to NDIA’s objective of building a world-leading National Disability Insurance Scheme.

Qualifications

• Well-developed understanding of relevant legislation, policy frameworks, and procedures.
• Exercise sound judgement to resolve complex or difficult issues.
• Strong attention to detail and ability to conduct thorough research and analysis.
• Proven ability to work independently, manage competing priorities and proactively take initiative.
• Ability to communicate information clearly and concisely.
• Experience working within a high-performing team and thriving in a fast-paced work environment.
• Excellent interpersonal skills to effectively develop and maintain stakeholder relationships.
• Excellent verbal and written communication skills to effectively present and collaborate with stakeholders.
• Maintain a positive and contemporary attitude towards people with disability.
• Ability to understand, communicate and interact effectively with people from diverse cultural backgrounds, including remote Indigenous communities.

Responsibilities

• Working with service providers and participants to gather and verify relevant information to facilitate access, plan development, ensure successful plan implementation and maintain community supports.
• Undertaking reviews of plans with participants, delivering and approving plans to meet targets.
• Developing outcome-based plans reflecting participant choice and control within a reasonable and necessary framework.
• Building participant capacity to maintain effective networks by liaising with individuals, families/ carers and their communities to improve natural and community supports.
• Providing information to members of the community about the NDIS, mainstream services and community supports to improve participation and inclusion.

Skills

Legislation knowledge

Judgement

Attention to detail

Independent work

Clear communication

Team experience

Interpersonal skills

Verbal skills

Written communication

Job description

• Support people in rural and remote communities on their NDIS journey
• Charleville, Longreach, Mount Isa and Weipa locations only

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

QLD Service Delivery Branch is responsible for engaging with participants and managing participant plans and supports. Planning teams provide direct service delivery for NDIS participants; engaging with participants and managing participant plans and supports to ensure nationally consistent participant experiences aligned to the Participant Service Guarantee.
The APS5 Remote Planner will be required to undertake planning activities and tasks using available information where options are not always evident. The position will be required to perform procedural, clerical, administrative and operational tasks that supports and contributes to NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.As the APS5 Remote Planner you will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of service delivery matters to resolve moderately complex to complex enquiries for people. As the APS5 Remote Planner, you will be passionate about working in your local rural and remote communities to support people in the communities with their NDIS journey. You will be required to attend external locations offsite including participants' homes (which may have multiple stories or be accessible only via uneven ground, stairs). You will perform high levels of phone usage and/or face to face work. You must be comfortable driving a vehicle over possible long distances in remote locations on unsealed roads and in all traffic and weather conditions, including the capacity to deal with minor vehicle problem (e.g., changing a tyre). Travel via light aircraft may be required to access remote communities. You will require physical capacity and mobility to safely navigate uneven terrain, including unsealed roads, footpaths, steps and stairs, in a variety of weather conditions.

Where you can add value

Duties of the Role may include:

• Working with service providers and participants to gather and verify relevant information to facilitate access, plan development, ensure successful plan implementation and maintain community supports.
• Undertaking reviews of plans with participants, delivering and approving plans to meet targets.
• Developing outcome-based plans reflecting participant choice and control within a reasonable and necessary framework.
• Building participant capacity to maintain effective networks by liaising with individuals, families/ carers and their communities to improve natural and community supports.
• Providing information to members of the community about the NDIS, mainstream services and community supports to improve participation and inclusion.

Enough about us, let’s talk about you

The ideal candidate will have:

• Well-developed understanding of relevant legislation, policy frameworks, and procedures.
• Exercise sound judgement to resolve complex or difficult issues.
• Strong attention to detail and ability to conduct thorough research and analysis.
• Proven ability to work independently, manage competing priorities and proactively take initiative.
• Ability to communicate information clearly and concisely.
• Experience working within a high-performing team and thriving in a fast-paced work environment.
• Excellent interpersonal skills to effectively develop and maintain stakeholder relationships.
• Excellent verbal and written communication skills to effectively present and collaborate with stakeholders.
• Maintain a positive and contemporary attitude towards people with disability.
• Ability to understand, communicate and interact effectively with people from diverse cultural backgrounds, including remote Indigenous communities.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

This role is required to be performed from Charleville, Longreach, Mount Isa and Weipa offices, alternate office locations or arrangements will not be considered.

Ongoing and non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm AEDT Monday 12 October 2026.

If you have any questions, please contact Lisa Eyles on 0419 560 109 or email [e-mail] and [e-mail]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact Recruitment at 02 9164 2588 or email [e-mail].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.