Multilingual HR Agent, EMEA — Hybrid (Warsaw)

Elanco; Województwo pomorskie; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation (PLN)

Private medical care

Life insurance

Employee referral program

Career development opportunities

Office in central Warsaw

Job summary

Elanco is hiring an HR Agent to support the EMEA HR Service Center with Tier 1 inquiries from employees, managers and HR partners. You will deliver high-quality service across email, phone, chat and in-person channels within defined SLAs.

You'll work in a hybrid setup at the Warsaw Solution Center, handling high-volume transactions, maintaining HR knowledge resources, and collaborating with HR teams to improve the employee experience while protecting confidentiality and data privacy.

Qualifications

• Fluent English and strong German and Italian language skills (B2+).
• Experience in HR or Shared Services in international environment.
• Familiarity with ticketing systems and internal HR systems.
• Strong attention to detail and organizational skills.
• People-centric with excellent customer service and communication.
• Strong problem-solving and decision-making abilities.
• Understanding of policy intent and when exceptions apply.
• Team player with ability to handle confidential information.
• Ability to perform in a fast-paced environment.

Responsibilities

• Serve as a point of contact for employees and managers with administrative HR support.
• Handle inquiries across email, phone, chat, and in-person channels.
• Manage daily activities using internal ticketing and HR systems.
• Maintain high service standards and efficiency, meeting SLAs and KPIs.
• Escalate issues and collaborate with HR teams for timely resolution.
• Guide employees to HR knowledge resources and content.
• Identify opportunities to improve the employee experience and processes.
• Support various HR projects as assigned by the Line Manager.

Skills

English fluency

German language skills

Italian language skills

HR experience

Ticketing systems

Attention to detail

Customer service

Problem solving

Confidential data handling

Team player

Tools

Workday

ServiceNow

HR systems

Job description

Elanco is hiring an HR Agent to support the EMEA HR Service Center with Tier 1 inquiries from employees, managers and HR partners. You will deliver high-quality service across email, phone, chat and in-person channels within defined SLAs.

You'll work in a hybrid setup at the Warsaw Solution Center, handling high-volume transactions, maintaining HR knowledge resources, and collaborating with HR teams to improve the employee experience while protecting confidentiality and data privacy.