Microsoft Dynamics 365 CRM Functional

Maven Workforce Inc.; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

Maven Workforce Inc. is seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant to support CRM implementation, enhancement, and business process initiatives in Warsaw, Poland.

The role requires translating business requirements into effective CRM solutions and collaborating with business stakeholders and technical teams. 4–6 years of relevant experience is expected.

Qualifications

• 4–6 years of experience with Microsoft Dynamics 365 CRM.
• Experience translating business requirements into CRM solutions.
• Experience with Agile/Scrum development environments.

Responsibilities

• Gather and analyse business requirements related to CRM processes.
• Translate business requirements into functional specifications and Dynamics 365 CRM solutions.
• Configure and customise Microsoft Dynamics 365 CRM based on business requirements.
• Work with stakeholders to understand business processes and identify opportunities for improvement.
• Prepare functional documentation, user stories, process flows, and solution specifications.
• Collaborate with technical teams, developers, testers, and other stakeholders throughout the development lifecycle.
• Support testing activities, including functional testing and user acceptance testing.
• Investigate and resolve functional issues and support production requests.
• Participate in requirement discussions, backlog refinement, sprint planning, and regular project meetings.
• Support CRM releases, enhancements, and continuous improvement activities.

Skills

Stakeholder communication

Analytical thinking

Agile/Scrum

Business requirements gathering

Tools

Microsoft Dynamics 365 CRM

Job description

Microsoft Dynamics 365 CRM Functional Consultant

Location: Warsaw, Poland

Experience: 4–6 years

Contract Duration: 6 months

Start Date: December 2026

About the Role

We are looking for an experienced Microsoft Dynamics 365 CRM Functional Consultant to support CRM implementation, enhancement, and business process initiatives.

The ideal candidate will have strong functional knowledge of Microsoft Dynamics 365 CRM and the ability to work closely with business stakeholders and technical teams to translate business requirements into effective CRM solutions.

Key Responsibilities

• Gather and analyse business requirements related to CRM processes.
• Translate business requirements into functional specifications and Dynamics 365 CRM solutions.
• Configure and customise Microsoft Dynamics 365 CRM based on business requirements.
• Work with stakeholders to understand business processes and identify opportunities for improvement.
• Prepare functional documentation, user stories, process flows, and solution specifications.
• Collaborate with technical teams, developers, testers, and other stakeholders throughout the development lifecycle.
• Support testing activities, including functional testing and user acceptance testing.
• Investigate and resolve functional issues and support production requests.
• Participate in requirement discussions, backlog refinement, sprint planning, and regular project meetings.
• Support CRM releases, enhancements, and continuous improvement activities.

Required Skills

• 4–6 years of experience working with Microsoft Dynamics 365 CRM.
• Strong functional knowledge of Microsoft Dynamics 365 CRM.
• Experience gathering and analysing business requirements.
• Experience with CRM configuration and functional solution design.
• Good understanding of CRM business processes and workflows.
• Experience working with Agile/Scrum development methodologies.
• Ability to work effectively with business users and technical teams.
• Strong analytical, communication, and problem-solving skills.

Good to Have

• Experience with Dynamics 365 Sales, Customer Service, or related CRM modules.
• Experience with CRM integrations and understanding of APIs.
• Knowledge of Power Platform, including Power Automate and Power Apps.
• Experience working in large enterprise environments.
• Experience with Azure or Microsoft cloud technologies.

What We Offer

• Opportunity to work on a large-scale enterprise CRM project.
• Exposure to Microsoft Dynamics 365 and modern Microsoft technologies.
• Collaboration with international technical and business teams.
• Professional and technical development opportunities.