Merchant Support Specialist — Hybrid (EU Payments)

Volt.io; Kraków; Hybrid; PLN 100,000 - 145,000; Full time

Benefits offered by this job

Multisport card

Medical insurance by Saltus

Extra day off for birthday

Paid holidays

Office coworking spaces in Warsaw and

Digital detox Fridays every two months

Job summary

Volt.io seeks a Merchant Support Specialist to be the first point of contact for customers, resolving inquiries and educating them about the product. You will build close relationships across Europe, coordinate with technical and commercial teams, and actively contribute to product development.

Responsibilities include timely ticket responses, maintaining professional conduct, becoming a Volt product expert, handling escalations, and documenting interactions for continuous improvement.

Qualifications

• Minimum 2 years in a customer-facing role.
• Experience with customer service ticketing systems.
• Excellent written and spoken English (C1) and Polish.
• Ability to perform basic data analysis.
• Empathy, problem-solving and proactive attitude.

Responsibilities

• Provide daily support to customers via ticketing tool.
• Act as Volt product expert and answer questions.
• Handle escalations and customer complaints.
• Maintain records of interactions and feedback.
• Collaborate with internal teams to improve customer experience.

Skills

Customer service

English communication (C1)

Polish language

Ticketing systems

Data analysis

Empathy

Organizational skills

Proactive mindset

Tools

Ticketing system

Job description

Volt.io seeks a Merchant Support Specialist to be the first point of contact for customers, resolving inquiries and educating them about the product. You will build close relationships across Europe, coordinate with technical and commercial teams, and actively contribute to product development.

Responsibilities include timely ticket responses, maintaining professional conduct, becoming a Volt product expert, handling escalations, and documenting interactions for continuous improvement.