Merchant Onboarding Associate

Wolt; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A growing delivery service in Poland is looking for a dedicated individual to join their Merchant Onboarding team. This entry-level position involves efficiently onboarding restaurant partners, ensuring high service standards, and developing business relationships. The ideal candidate should have excellent communication skills in Polish and English, prior experience in support or office roles, and a strong service mindset. Join a dynamic team and contribute to exciting growth opportunities!

Qualifications

• Excellent interpersonal skills for diverse interactions.
• Previous experience in support or office management roles.
• Must be structured, detailed, and service-oriented.
• Self-starter with passion for food.
• Strong logical problem-solving skills.
• Fluent Polish and good English communication.

Responsibilities

• Onboard venues onto the Wolt platform efficiently.
• Build relationships and assist venue partners during onboarding.
• Conduct quality and satisfaction checks on venues.
• Develop venue partners' business using user data.
• Maintain menu platform standards.
• Assist the onboarding team with urgent cases.
• Share best practices with the team.

Skills

Interpersonal skills

Organizational skills

Problem-solving

Service mindset

Communication in Polish

Communication in English

Education

Experience in support, administration, or office management

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

Please note this is an entry-level position.

Our Merchant Onboarding team is an important part of the venues’ onboarding journey. This superstar team is helping to get the venues up and running on the platform, and with this continued growth, it means there are more and more restaurants to assist. As such, we need to bring in the team's next superstar! :)

What you’ll be doing

This role requires a solid mix of both communication and organizational skills - you must be structured and detail-oriented on one side, but then also act as a key communicator between our operations team and restaurant partners. Adaptability and a strong service mindset also come naturally to you.

• Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times,
• Build relationships with our venue partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates,
• Ensuring our portfolio of venues reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks,
• Developing our venue partners and their business by using our collected user data
• Being responsible for our menu platform, always being up to date with the text and visuals that reflect the Wolt brand,
• Helping our onboarding team with any other urgent cases,
• Sharing best practices amongst the onboarding team.

Our humble expectations

• Excellent interpersonal skills - you will be working with a lot of different people
• Experience in support, administration, or office management roles
• Structured, detailed and service-oriented
• Self-starter and a passion for food
• Logical problem-solving skills with a bias for action and impact
• Excellent written and oral communication skills in Polish and good knowledge of English

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.