Manager of ServiceNow Platform (Service Owner) @ Galderma

Galderma; Kraków; Hybrid; PLN 80,000 - 100,000; Full time

Job summary

A leading dermatology company in Kraków is seeking a dynamic ServiceNow Platform Owner to lead the evolution of their ServiceNow platform. In this impactful leadership role, you will own the strategy, governance, and performance of the platform while managing a skilled cross-functional team. Ideal candidates will have a proven track record with enterprise-level ServiceNow platforms, strong leadership abilities, and relevant certifications. This position offers competitive compensation and a hybrid work culture.

Benefits

Competitive compensation package

Bonus structure

Extended benefits

Diverse and inclusive work environment

Personalized career path participation

Qualifications

• Proven track record managing enterprise-level ServiceNow platforms.
• Deep expertise in ITSM and related modules.
• Fluency in ServiceNow architecture, development, and integrations.

Responsibilities

• Lead the administration, development, and expansion of the ServiceNow platform.
• Build and manage a high-performing technical team.
• Define and execute the platform roadmap to support scalability and efficiency.

Skills

ServiceNow architecture

ITSM

Leadership

Cross-functional teams management

Communication skills

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

ServiceNow platform

Job description

Manager of ServiceNow Platform (Service Owner) – Cracow, Poland

Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with health‑care professionals. We believe in empowering people and fostering diversity and respect for the dignity, privacy, and personal rights of every employee.

Job Description

We’re looking for a dynamic and self‑driven ServiceNow Platform Owner to lead the evolution of our ServiceNow platform. This high‑impact leadership role involves owning the strategy, governance, and performance of the ServiceNow environment, leading a talented team, and working cross‑functionally to align platform capabilities with business goals.

Responsibilities

• Lead the administration, development, and expansion of the ServiceNow platform.
• Build and manage a high‑performing technical team (admins, architects, developers, analysts).
• Define and execute the platform roadmap to support scalability and efficiency.
• Collaborate with key stakeholders to identify and prioritise business requirements and translate them into effective platform solutions.
• Establish governance and best practices for ServiceNow usage across the enterprise.
• Oversee implementation and support of key modules: ITSM, ITOM, CSM, and others.
• Monitor platform performance and ensure high availability and compliance.
• Drive automation, optimisation, and user‑centric innovation.

Qualifications & Skills

• Proven track record managing enterprise‑level ServiceNow platforms.
• Deep expertise in ITSM and related modules.
• Strong leadership skills and experience managing cross‑functional teams.
• Fluency in ServiceNow architecture, development, and integrations.
• ServiceNow Certified System Administrator (CSA) certification preferred; other certifications (ITIL, PMP) a plus.
• Excellent communication skills with the ability to translate business needs into platform solutions.
• A Bachelor’s degree in IT, Computer Science, or a related field.

What We Offer

• A diverse and inclusive work environment that reflects the perspectives of our diverse customer base.
• Competitive compensation package with bonus structure and extended benefits.
• Hybrid work culture.
• Participation in feedback loops to establish a personalized career path.
• A growing company that believes in ownership from day one, empowering everyone to grow and take on accountability.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team.

Our People Make a Difference

At Galderma, you’ll work with people who are like you and people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.