Manager of Research, Preclinical, PPM and Alliances IT Services (Service Owner)

Galderma; Kraków; On-site; PLN 320,000 - 520,000; Full time

Benefits offered by this job

Diversity & inclusion

Competitive compensation with bonus

Personalized career path

Ownership culture

Job summary

Galderma in Kraków seeks a Senior Manager, Research, Preclinical, PPM and Alliances IT Services (Service Owner). You will own end-to-end IT service lifecycle for PPM and R&D applications, shaping the strategy and roadmap to support scientific workflows and external partnerships.

In this global role you will lead a blended delivery model with nearshore/offshore resources, manage vendor relations and governance, and drive continuous improvement to deliver reliable, scalable IT services that enable

Qualifications

• Master’s degree in a relevant field required.
• 10+ years in IT service delivery in R&D or related environments.
• Strong Planisware expertise including governance and vendor management.
• Experience with ELN, LIMS, scientific platforms and analytics tools.
• Fluency in English; other languages are a plus.

Responsibilities

• Own end-to-end IT service lifecycle for Research, Preclinical, PPM, and Alliances services from strategy through operations.
• Define and maintain a three-year service roadmap, including demand, capacity, and budget planning.
• Take primary ownership of Planisware service including integrations, reporting, and vendor oversight.
• Ensure reliable, high-performing service delivery for global R&D execution and collaboration with external partners.
• Lead and coordinate blended delivery models with internal teams, nearshore and offshore resources, and external vendors.
• Assess, prioritise, and manage incoming demand and changes in line with business priorities and costs.
• Establish governance for integrations, data flows, access, and system usage.
• Act as IT coordination point across Architecture, Security, Data, and Operations teams.
• Own contract management, SLAs, performance monitoring, and ongoing optimisation.
• Drive simplification and continuous improvement for a scalable service model.
• Monitor and report service performance, financials, and resource utilisation.

Skills

Planisware

Stakeholder management

Vendor management

IT service management

Governance

ELN/LIMS experience

Education

Master’s degree in Information Management / Computer Systems / Life Sciences

Tools

Planisware

ELN

LIMS

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Manager, Research, Preclinical, PPM and Alliances IT Services (Service Owner)

Location: Krakow, Poland : 4 days/week from the Unity Tower office.

About the role

This is a strategic, high-impact role at the heart of R&D. As Service Owner, you will take end-to-end ownership of the PPM service and a broader portfolio of R&D applications that support scientific and preclinical workflows, portfolio governance, and collaboration with external partners.

You will shape the service strategy, roadmap, and operating model, ensuring reliable, scalable, and business-aligned IT services. The role involves an expected learning curve across parts of the application portfolio, supported by domain experts and existing delivery partners.

Main Responsibilities

• Own the end-to-end IT service lifecycle for Research, Preclinical, PPM, and Alliances services, from strategy and design through operations, enhancements, and continuous improvement.
• Define and maintain a three-year service roadmap, including demand, capacity, and budget planning, in close partnership with business stakeholders.
• Take primary ownership of the Planisware service, including operations, governance, stakeholder management, integrations, reporting, and vendor oversight.
• Ensure reliable, high-performing service delivery that supports global R&D execution, portfolio governance, and collaboration with external partners.
• Lead and coordinate a blended delivery model involving internal teams, nearshore and offshore resources, and external vendors.
• Assess, prioritise, and manage incoming demand and change requests in line with business priorities, timelines, and cost models.
• Establish and maintain service governance covering integrations, data flows, access models, and system usage, in line with Galderma standards.
• Act as the central IT coordination point across Architecture, Security, Data, Integration, and Operations teams, ensuring alignment and effective dependency management.
• Own vendor and contract management, including service-level definition, performance monitoring, and ongoing optimisation.
• Drive simplification, consolidation, and continuous improvement initiatives to build a scalable and predictable service model.
• Monitor and report on service performance, financials, resource utilisation, and technical delivery.

Key Requirements

• Master’s degree in Information Management, Computer Systems, Life Sciences, or a related field.
• At least 10 years of experience in IT service delivery and/or application management within R&D, scientific, engineering, or product development environments.
• Strong hands‑on experience with Planisware, including service ownership, operations, governance, stakeholder management, integrations, reporting, and vendor management.
• Experience with R&D and scientific application ecosystems, such as ELN, LIMS, scientific platforms, modelling and analytics tools, and collaboration or documentation solutions.
• Strong experience working with external vendors and managed service providers in complex delivery models.
• Solid knowledge of IT Service Management, IT Governance, Financial Management, and Vendor Management.
• Fluency in English, both written and spoken. Additional languages are an advantage.

Skills & Competencies

• Strategic mindset combined with a hands‑on approach to service ownership and delivery.
• Strong stakeholder management skills and the ability to build trusted partnerships across R&D, IT, and external vendors.
• Ability to manage a broad and complex application portfolio through structured governance and prioritisation.
• Strong analytical and problem‑solving skills, with the ability to manage risks, dependencies, and competing priorities.
• Proven ability to quickly build knowledge of new applications, scientific processes, and business needs.
• Excellent communication, coordination, and influencing skills in a global matrix organisation.
• High level of ownership, accountability, and focus on continuous improvement.

What we offer in return:

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.