Manager, Europe People Support Hub (F/M)

Wärtsilä; Województwo pomorskie; Hybrid; PLN 336,000 - 422,000; Full time

Job summary

A leading technology company is seeking a People Support Hub Manager for Europe, located in Poland or other European countries. This role involves driving the HR transformation journey and managing a distributed team while ensuring high-quality service delivery for approximately 12,000 employees. With 10+ years in HR and expertise in HR Shared Services, this position helps in shaping centralized HR operations, enhancing employee experiences, and ensuring compliance across multiple countries.

Qualifications

• Around 10+ years of HR experience, with 5+ years in leadership roles.
• Experience in building or transforming HR service centers.
• Deep knowledge of HR operations and employee lifecycle.

Responsibilities

• Lead strategy and continuous evolution of centralized HR services.
• Ensure consistent high-quality service delivery across Europe.
• Monitor SLAs, KPIs, and analytics to drive high quality performance.

Skills

HR Shared Services

Global Business Services

Transformation Leadership

Communication

Stakeholder Management

Tools

SAP SuccessFactors

ServiceNow

Zendesk

Job description

Wärtsilä is an innovative technology company known for being a forward‑runners in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable futures that we can all be proud of. Want to join the ride?

We are looking for a People Support Hub Manager, Europe to join our team and lead the next phase of our HR transformation journey. This role plays a pivotal part in shaping and running our European HR service delivery model, overseeing a distributed team of HR experts located across Europe, serving approximately 12,000 employees across the region.

Reporting to the Head of People Support Hub, this position can be based in Poland, Portugal, Spain, Hungary, or another suitable European location. It is an exceptional opportunity for a hands on senior HR leader with a strong background in HR Shared Services, Global Business Services, and operating model transformation to drive excellence, scalability, and consistency in regional HR operations.

What you will be doing:

Strategic Leadership & Transformation

As the People Support Hub Manager, you will lead the strategy, performance, and continuous evolution of centralized HR services across Europe. You will:

• Lead and manage a Europe-wide HR hub composed of experts across Europe, ensuring consistent, high-quality service delivery across ~12,000 employees.
• Shape and implement HR strategies, policies, and standardized processes to meet current and future organizational needs.
• Act as a senior transformation leader, driving the development and scaling of HR Shared Services / GBS models.
• Provide direction for the design and improvement of the HR operating model, ensuring alignment with global standards while maintaining sensitivity to local requirements.
• Partner closely with Local HR, Talent Acquisition, HRBPs, and Centres of Excellence to build a seamless, efficient, and employee‑centric HR service experience.
• Represent the Europe PSH in HR leadership forums, contributing to regional priorities, change programs, and organizational goals.

Operational Excellence and Continuous Improvement

• Oversee delivery of end-to-end HR services across the employee lifecycle, including onboarding, off‑boarding, master data, organizational structures, employment documentation, performance management, annual HR cycles, reporting, payroll support, and Time & Attendance.
• Ensure exceptional employee and manager experience through effective guidance, issue resolution, and operational support across multiple countries.
• Monitor SLAs, KPIs, and service analytics to drive high‑quality performance, proactively solving escalations and identifying structural improvements.
• Lead a strong continuous improvement agenda, using technology, automation, and AI to streamline processes, increase productivity, and remove operational friction.
• Ensure compliance with policies, legislation, data security, and audit requirements, managing risks and implementing mitigation actions within all PSH operations.

Leadership & Team Management

• Lead and inspire a multicultural, virtual team of HR professionals across several European hubs, ensuring clarity in objectives, performance standards, and development goals.
• Build capabilities within the team, creating a culture of learning, collaboration, and innovation.
• Empower local hub teams to bring forward insights, country knowledge, and improvement opportunities to elevate service delivery and employee support.

You will shine in this role, when you have:

• Approximately 10+ years of HR experience, including 5+ years in senior leadership roles within HR Shared Services or Global Business Services environments.
• Demonstrated experience in building, expanding, or transforming HR service centers.
• Deep knowledge of HR operations and end-to-end employee lifecycle processes.
• Proven success in leading virtual, multicultural teams across multiple European locations.
• Strong communication, change leadership, and stakeholder management skills.
• Experience working with HR technologies such as SAP SuccessFactors (Employee Central), ServiceNow, or Zendesk.
• A passion for improving processes, elevating employee experience, and driving operational excellence.
• A solution‑oriented mindset with the ability to navigate ambiguity, propose alternatives, and inspire continuous improvement.
• A collaborative approach that values transparency, frequent communication, and partnerships across all HR functions.

Join Us

As a key member of the People Support Hub Leadership Team and the Europe HR Leadership community, the People Support Hub Manager, Europe plays a critical role in shaping the future of HR services, strengthening our hubs, and delivering meaningful support to our people.

If you are a senior HR leader with a track record in HR transformation and Shared Services / GBS, passionate about building centralized, scalable, and employee‑centric HR operations—this is your opportunity to make a lasting impact.

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout the application period.

Last application date: 02/02/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.