Mainframe Technical Support Analyst (IMS)

BMC Software; Województwo mazowieckie; Hybrid; PLN 139,000 - 233,000; Full time

Job summary

A leading global software company based in Poland is seeking a Staff Specialist Technical Support Analyst. This role requires strong expertise in IBM mainframe solutions, particularly z/OS and IMS systems, to deliver high-quality technical support. You will work closely with customers and internal teams, solving complex issues and ensuring exceptional customer satisfaction. The position offers a hybrid work environment and a competitive salary ranging from zł 139,755 to zł 232,925 annually, complemented by various benefits.

Qualifications

• 3-4 years’ experience with IBM Mainframe z/OS systems.
• Knowledge of IBM IMS system and database administration.
• Experience supporting production environments.

Responsibilities

• Provide high-quality technical support for BMC mainframe solutions.
• Collaborate with customers to troubleshoot issues.
• Document all technical interactions in support systems.

Skills

Technical support for BMC mainframe solutions

Problem-solving skills

Customer service

Knowledge of z/OS and IMS systems

Familiarity with TSO, ISPF, REXX, Clist

Job description

Job Title

Staff Specialist Technical Support Analyst – Poland

Location and Travel

Warsaw, Poland. Occasional travel for business may be required.

Hybrid Work

Hybrid: #LI-Hybrid

Company Overview

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

Role Summary

In this role, you’ll be at the forefront of supporting BMC’s mainframe solutions, working directly with our customers and internal R&D teams to resolve complex issues. You will leverage your technical expertise in z/OS and IMS to ensure world‑class support and customer satisfaction.

Responsibilities

• Provide high‑quality technical support for BMC mainframe solutions with a focus on z/OS IMS environments.
• Collaborate with customers and internal teams to troubleshoot issues, isolate root causes, and implement effective solutions or workarounds.
• Install, configure, and test BMC IMS products, reproducing customer issues where possible to expedite fix resolution and QA verification.
• Document all technical interactions, troubleshooting steps, and resolutions in support systems, contributing to a robust knowledge base.
• Work closely with Product Management and R&D to escalate and resolve complex issues that require in-depth product knowledge.
• Review and provide input on technical documentation, ensuring accuracy and usability for customers and internal teams.

Qualifications

• Approximately 3–4 years’ experience with IBM Mainframe z/OS systems (z/OS 2.3 and higher preferred). Specific knowledge of IBM IMS system (14 and later) and database administration (DBA) in database planning, design, and creation.
• Experience supporting production environments, troubleshooting and recreating complex issues, and understanding software development life cycles.
• Familiarity with mainframe tools such as TSO, ISPF, REXX, Clist, and common utilities.
• Excellent customer service, communication, and problem‑solving skills.
• Detail‑oriented, self‑motivated, and able to work independently or as part of a distributed team.
• Eager to learn quickly, contribute to team success, and apply innovative thinking to complex challenges.
• Open to participating in on‑call support during evenings and weekends as part of a team rotation.

Salary Range

The annual base salary range for this position is zł 139,755 – zł 232,925. Other rewards may include a variable plan and country‑specific benefits.

Our commitment to you!

BMC’s culture is built around its people. We have over 6,000 brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran, or protected veteran status. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.