Mainframe Tech Support Analyst – AMI Ops Specialist

BMC Software, Inc.; Polska; On-site; PLN 139,000 - 233,000; Full time

Job summary

A global technology firm is seeking a Technical Support Analyst to join their expert support team in Poland. The role involves providing technical support for BMC AMI Ops products, managing troubleshooting, and ensuring customer satisfaction. Candidates should have at least 5 years of experience in z/OS and possess strong communication skills. The position offers a salary range of zł 139,755 - zł 232,925 and opportunities for personal and professional growth.

Benefits

Diverse and inclusive workplace

Variable compensation plan

Qualifications

• 5+ years of experience with z/OS systems or major subsystems.
• Solid understanding of mainframe architecture.
• Ability to manage multiple technical issues concurrently.

Responsibilities

• Manage, troubleshoot, and resolve technical issues related to BMC AMI Ops products.
• Respond to customer inquiries providing timely solutions.
• Document all customer interactions in BMC’s systems.

Skills

Hands-on experience with BMC AMI Ops Monitor for z/OS

Proficient in standard IBM z/OS utilities

Customer service and communication skills

Eager to learn and troubleshoot

Education

BS in Computer Systems or related technical field

Tools

Salesforce

Jira

Microsoft Teams

xWiki

Job description

A global technology firm is seeking a Technical Support Analyst to join their expert support team in Poland. The role involves providing technical support for BMC AMI Ops products, managing troubleshooting, and ensuring customer satisfaction. Candidates should have at least 5 years of experience in z/OS and possess strong communication skills. The position offers a salary range of zł 139,755 - zł 232,925 and opportunities for personal and professional growth.