Mainframe IMS Support Specialist (z/OS) – Hybrid Poland

BMC Software; Województwo mazowieckie; Hybrid; PLN 139,000 - 233,000; Full time

Job summary

A leading global software company based in Poland is seeking a Staff Specialist Technical Support Analyst. This role requires strong expertise in IBM mainframe solutions, particularly z/OS and IMS systems, to deliver high-quality technical support. You will work closely with customers and internal teams, solving complex issues and ensuring exceptional customer satisfaction. The position offers a hybrid work environment and a competitive salary ranging from zł 139,755 to zł 232,925 annually, complemented by various benefits.

Qualifications

• 3-4 years’ experience with IBM Mainframe z/OS systems.
• Knowledge of IBM IMS system and database administration.
• Experience supporting production environments.

Responsibilities

• Provide high-quality technical support for BMC mainframe solutions.
• Collaborate with customers to troubleshoot issues.
• Document all technical interactions in support systems.

Skills

Technical support for BMC mainframe solutions

Problem-solving skills

Customer service

Knowledge of z/OS and IMS systems

Familiarity with TSO, ISPF, REXX, Clist

Job description

A leading global software company based in Poland is seeking a Staff Specialist Technical Support Analyst. This role requires strong expertise in IBM mainframe solutions, particularly z/OS and IMS systems, to deliver high-quality technical support. You will work closely with customers and internal teams, solving complex issues and ensuring exceptional customer satisfaction. The position offers a hybrid work environment and a competitive salary ranging from zł 139,755 to zł 232,925 annually, complemented by various benefits.