Luxury Store Manager: Lead, Elevate Service & Growth

SWAROVSKI; Łódź; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Swarovski product discounts

Employee Assistance Program

Volunteering leave

Learning and development programs

Job summary

Swarovski, a world-renowned luxury brand, is seeking a Store Manager in Łódź to lead a passionate team and deliver an inspiring customer experience. You will attract and nurture a loyal customer base while upholding the brand’s values of excellence and craftsmanship.

You will recruit, coach and empower your team, drive service and sales targets, and seize opportunities to grow the business. This role requires experience in luxury retail, strong leadership, digital savvy, and fluency in English

Qualifications

• Minimum 3 years’ experience in a multi-cultural retail environment.
• Experience in luxury, fashion/cosmetics/lifestyle brands.
• Strong leadership and coaching capabilities.
• Digital literacy and proficiency with modern retail tech.
• Excellent communication and relationship-building skills, including English.

Responsibilities

• Strive for excellence and go beyond in every customer interaction to deliver an exceptional customer experience
• Build a loyal portfolio of existing and new customers
• Recruit, lead and grow a team with a growth mindset, passion and enthusiasm
• Exceed personal and team service and sales targets
• Be the driving force behind new and ongoing service and sales opportunities — directly impacting our growth and success.

Skills

Leadership

Coaching

English language

Digital proficiency

Multicultural retail experience

Job description

Swarovski, a world-renowned luxury brand, is seeking a Store Manager in Łódź to lead a passionate team and deliver an inspiring customer experience. You will attract and nurture a loyal customer base while upholding the brand’s values of excellence and craftsmanship.

You will recruit, coach and empower your team, drive service and sales targets, and seize opportunities to grow the business. This role requires experience in luxury retail, strong leadership, digital savvy, and fluency in English