LSP Contract Coordinator

Heineken; Kraków; On-site; PLN 150,000 - 210,000; Full time

Job summary

HEINEKEN Kraków is seeking a Contract Coordinator to govern LSP contracts and ensure continuous improvement in cost and service for logistics operations. The role collaborates with Procurement, LSPs and OpCos to optimize SLAs, tariffs and framework compliance.

The successful candidate will manage governance, reporting, and onboarding of contract updates, while ensuring alignment with local regulations and corporate policies.

Qualifications

• 5-10 years of working experience in SC / Logistics functions
• Minimum Bachelor's in Logistics / Supply Chain, Contract Management, or other related fields
• Microsoft Office; ERP knowledge
• Understanding of transportation rules, regulations, standard processes, and business policies
• Ability to develop and manage client and carrier relationships
• Strong analytical and problem-solving skills
• Professional written and verbal communication and interpersonal skills

Responsibilities

• Safety & Sustainability: Increase safety culture and cooperate with stakeholders
• LSP Contract Governance & Framework Ownership: Custodian of LSP Management framework across clusters, ensure SLA structures
• Contract Effectiveness Review: Evaluate current contracts based on performance and complexity
• Link Between Operations and Procurement: Coordinate contract updates, renewals, re-tenders and CA handbook guidance
• Logistics Cost and Service Management: Monitor tariffs, costs, budgets, and negotiate improvements
• Administration: Correct KPI administration for LSP performance
• Management reporting: Provide information to support management reporting

Job description

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The TM HUB LSP Contract Coordinator is the guardian of the LSP Management framework and the contractual governance of Logistics Service Providers (LSPs). A key area of this is to collaborate with Procurement to select the right LSPs and, together with the LSPs, identify and develop improvement initiatives. The role ensures contracts remain fit-for-purpose, effective, and continuously improved to support operational excellence and cost optimization. TM HUB LSP ContractCoordinator plays a central connecting role between LSPM Leads and Procurement, supporting strategy setup, its execution, and standardization.

Your responsibilities would include:

Safety & Sustainability:

• Increasing safety culture and cooperating with stakeholders
• Driving and reviewing regular reporting highlighting unsafe behaviour and incidents/accidents with input collected from the OpCos

LSP Contract Governance & Framework Ownership:

• Acting as custodian of the LSP Management framework and ensuring full contractual coverage across all clusters in scope.
• Ensuring SLA structures are embedded in operations and performance management processes.

Contract Effectiveness Review:

• Together with LSPM Leads, evaluating the effectiveness of current contracts based on performance, service levels, claims, and operational complexity.

Link Between Operations and Procurement:

• Acting as the bridge to Procurement for contract updates, renewals, and re-tender triggers.
• Ensuring the contracts are properly translated into Commitment allocation set up
• Providing guidance to operations (maintain CA handbook, set of rules)
• Ensuring that the contractual framework evolves to reflect local constraints in link with procurement
• Coordinating tariffs and allocation up-date process among stakeholders (Operations, procurement) and tools
• Ensuring monitoring of SLA for commitment and tariffs maintenance

Logistics Cost and Service Management:

• Monitoring and analyse tariffs, business allocation, logistics costs, and service level, identifying areas for cost reduction, efficiency, and service level improvements.
• Developing and implement cost-saving initiatives while ensuring service level is achieved, meeting the OpCo ambitions.
• Collaborating with procurement, finance, and OpCo CS&L to support preparing logistics budgets and forecasts.
• Collaborating with Procurement, OpCos, and other functions to support the tender process to select new LSPs or to evaluate LSP performance and discuss contract extensions.
• Making deployments of outsourced transportation activities and suggesting improvements in safety, processes, and assets.
• Providing input for DCS where necessary.

Administration:

• Performing correct administration of KPIs regarding LSP performance.

Management reporting:

• Providing information where required to support management reporting.
• Actively being a part of the team. We only win together. Working on personal development via own PDP.

You are a good match if you have:

• 5-10 years of working experience in SC / Logistics functions
• Minimum Bachelor's in Logistics / Supply Chain, Contract Management, or other related fields
• Microsoft Office; ERP knowledge
• Understanding of transportation rules, regulations, standard processes, and business policies
• Ability to develop and manage client and carrier relationships
• Strong analytical and problem-solving skills
• Professional written and verbal communication and interpersonal skills

You are a perfect match if you have:

• Logistics Management platforms knowledge (Transport and Delivery Management tools)
• 2-3 years LSPM and Transport management experience
• Experience working for a multinational organization and working with colleagues internationally
• Experience working in a shared services, process-driven, or service center environment

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.