Location Support Specialist / IT Support

H&M; Gądki; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global fashion brand is seeking a full-time Location Support Specialist / IT Support in Gądki, Poland. This role involves providing hands-on technical assistance to users, coordinating incidents, and performing hardware/software diagnostics. The ideal candidate should possess strong troubleshooting skills, be solution-oriented, and fluent in English and Polish. Attractive benefits include a lunch card, staff discount, and career development opportunities.

Benefits

Lunch card with monthly top-up

25% staff discount

H&M HIP incentive program

Co-financed private medical care

Career opportunities with internal promotions

Access to educational platform

Qualifications

• Experience in providing hardware and software diagnostics and support.
• Experience with multitasking and coordination of incidents between several stakeholders.
• Understanding operating common office, store, and warehouse equipment and technologies.

Responsibilities

• Act as the on‑site extension of Support Services.
• Coordinate incidents and other tech-related matters with vendors.
• Provide hands-on support for end‑user incidents.

Skills

Hardware diagnostics

Software diagnostics

Service delivery skills

Troubleshooting skills

Multitasking

Problem-solving attitude

Communication skills

Fluent in English

Fluent in Polish

Tools

ITSM

ServiceNow

Job description

WHAT YOU’LL DO

As a Location Support Specialist / IT Support, you will be responsible for handling a wide range of tasks that involve providing hands‑on support to end users. This role serves as the on‑site extension of the Support Services team, offering technical assistance and troubleshooting.

You will:

• Act as the on‑site extension of Support Services, providing technical assistance and troubleshooting.
• Coordinate incidents and other tech related matters towards 3rd‑party vendors.
• Responsible for on‑site configurations, installations, and inspections of products and services, such as hardware for new employees.
• Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
• Document and communicate ongoing assignments, progress, and potential areas for improvement.
• Handle infrastructure‑specific needs, including physical checks, work, and maintenance, as well as manage infrastructure vendors (e.g., ISP, telephone services).
• Provide hands‑on support for end‑user incidents that cannot be resolved remotely.

WHO YOU’LL WORK WITH

You'll collaborate with members of the Business Tech team, providing continuous support to our stores, offices, and logistics centers. Together, you'll ensure smooth IT operations and efficient service delivery across all locations.

WHO YOU ARE

We are looking for people with…

• Experience in providing hardware and software diagnostics and support.
• Experience with multitasking and coordination of incidents between several stakeholders.
• Service delivery and troubleshooting skills.
• Understanding operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.).
• Understanding of IT infrastructure services, components, and architecture.
• A holistic approach with a commitment to solving issues by identifying and addressing root causes.
• Experience with ITSM and ServiceNow.

And people who are…

• Solution‑oriented and have a problem‑solving attitude.
• Service‑minded and self‑driven to help others.
• Strong in communication and value interpersonal communication.
• Fluent in written and spoken English & Polish.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

Additionally, what’s in it for you:

• Employment contract.
• Lunch card with a monthly top‑up of PLN 200.
• 25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET).
• H&M HIP incentive program.
• Referral bonus for recommending externally hired colleagues (from PLN 480 to PLN 1,200 gross, depending on the position).
• Co‑financed private medical care and life insurance.
• Co‑financed access to either a Multisport Card or a MedicoverSport Card.
• Co‑financed access to the MultilifePlatform, offering psychological and dietary consultations, language courses, and more.
• Access to the MyBenefitplatform.
• Occasional coupons and bonuses throughout the year.
• Compensation for prescribed corrective glasses.
• Additional day off (jubilee).
• Educational Learning Studio platform, including LinkedIn Learning.
• Structured year‑round development process with goal setting, performance evaluation, and achievement review.
• Career opportunities, with 70% of our recruitment processes filled through internal promotions.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a full‑time role, based on a local contract in Gądki, Poland. The IT Support is part of the Business Tech department and reports to the Market Business Tech Operations Manager.

Sounds interesting? Apply by sending in your CV in English as soon as possible, but no later than 25th of January 2026.

Take the next step in your career together with us. The journey starts here.

* We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.