Lead Support Team: SQL, RPA, SLA Expert

GGS IT Consulting (Go Global Services); Kraków; Hybrid; PLN 89,280 - 156,240; Full time

Benefits offered by this job

Sports subscription

Friendly working atmosphere

Friendly working atmosphere in a professional team

Free fruits

Free breakfasts

Job summary

GGS IT Consulting (Go Global Services) is seeking a Support Team Leader to manage a dedicated team working with MS SQL and RPA. In this position, you will build effective relationships with internal and external stakeholders while tackling organizational challenges.

Your role includes ensuring that team goals align with company objectives while maintaining outstanding customer service standards. The work environment is dynamic, with opportunities for professional growth and a friendly, employee-oriented culture.

Qualifications

• Experience in working with team KPIs and SLAs.
• Exceptional understanding of customer service best practices.
• Empathy and the ability to motivate team members.

Responsibilities

• Manage a team of ~6 employees.
• Facilitate collaboration in meetings with stakeholders.
• Analyze SLA performance and suggest improvements.

Skills

Fluency in English (B2+/C1)

Prior customer support experience

Leadership skills

Problem solving skills

Tools

SQL Server

Jira

Zendesk

Job description

GGS IT Consulting (Go Global Services) is seeking a Support Team Leader to manage a dedicated team working with MS SQL and RPA. In this position, you will build effective relationships with internal and external stakeholders while tackling organizational challenges.

Your role includes ensuring that team goals align with company objectives while maintaining outstanding customer service standards. The work environment is dynamic, with opportunities for professional growth and a friendly, employee-oriented culture.