Principal Customer Experience Program Management Professional

Honeywell Technologies; Katowice; On-site; PLN 180,000 - 250,000; Full time

Job summary

Honeywell seeks a Principal CX Program Management Professional to lead Customer Experience transformation initiatives, enabling business growth, operational scale and enterprise modernization. The role focuses on M&A integration of acquired PT businesses and migrating Customer Service and Order-to-Cash to Honeywell operating models and S/4 readiness.

You will partner with business, functional and technology teams to standardize processes, drive readiness and adoption, and report progress to

Qualifications

• Bachelor's degree in Business, Operations, Engineering, Finance, Information Systems, or related field.
• Significant experience in Customer Experience, Customer Service, Order-to-Cash, business transformation, ERP deployment, acquisition integration, or related leadership roles.
• Demonstrated experience leading large, cross-functional transformation programs in a global environment.
• Strong understanding of Customer Service, Order-to-Cash, and customer-facing business processes.
• Experience managing complex stakeholder groups, executive communications, risks, and program governance.

Responsibilities

• Lead CX integration workstreams for acquired businesses, including Customer Service and Order-to-Cash processes.
• Align people, process, data, and systems requirements during integration activities.
• Develop and execute integration plans, track milestones, and manage risks for a smooth transition.
• Lead CX change management and business readiness activities supporting Helix / S/4HANA deployments.
• Drive process harmonization, standardization, and adoption of best practices across CX Shared Services.

Skills

Stakeholder management

Change management

Leadership

Communication

Program governance

Education

Bachelor's degree in Business/Engineering/Info Systems

MBA or Master's degree

Tools

SAP

S/4HANA

ERP deployments

Job description

Job Description

Join a team recognized for leadership, innovation and diversity

Job Description

Join a team recognized for leadership, innovation and diversity

The Principle CX Prog Mgt Professional, Customer Experience Transformation – M&A Integration & S/4 Readiness leads strategic Customer Experience transformation initiatives that enable business growth, operational scale, and enterprise modernization.

This role is initially focused on leading Customer Experience integration activities for acquired PT businesses, ensuring successful transition of Customer Service and Order-to-Cash processes into Honeywell operating models and systems. As Honeywell's Helix / S/4HANA transformation progresses, the role expands to lead CX change management, business readiness, and adoption activities across CX Shared Services globally and, over time, additional SBGs.

The role partners with business, functional, and technology teams to drive process standardization, organizational readiness, stakeholder alignment, and successful adoption of new operating models, tools, and ways of working while maintaining a strong customer focus.

Reports to: Sr. Director, CX Transformation

Responsibilities

Key Responsibilities

M&A Integration Leadership

• Lead Customer Experience integration workstreams for acquired businesses, including Customer Service and Order-to-Cash processes.
• Partner with business and functional leaders to align people, process, data, and systems requirements during integration activities.
• Develop and execute integration plans, track milestones, manage risks, and ensure operational readiness for successful transition into Honeywell.
• Identify and drive standardization, efficiency, and synergy opportunities across acquired organizations.
• Provide executive-level reporting and communication on integration progress, risks, and outcomes.

S/4HANA Change Management & Readiness

• Lead CX change management and business readiness activities supporting Helix / S/4HANA deployments.
• Prepare CX teams for migration from legacy environments, including CIP300 and BRP900, to future-state S/4 processes and operating models.
• Conduct stakeholder engagement, change impact assessments, readiness reviews, and risk mitigation activities.
• Partner with S/4 program teams, process owners, training teams, and business leaders to ensure successful deployment and adoption.
• Support deployment readiness, cutover planning, hypercare, and post-go-live stabilization efforts.
• Establish and leverage change champion and SME networks to drive adoption across regions and business groups.

Transformation & Operational Excellence

• Drive process harmonization, standardization, and adoption of best practices across CX Shared Services.
• Support Voice of Customer (VOC) and Closed Loop initiatives by translating customer insights into transformation opportunities.
• Partner with CX Operations, Operational Excellence, Training, Digitization, and OTC Transformation teams to ensure sustainable implementation of change.
• Support implementation of digital, automation, AI, and process improvement initiatives that increase productivity, quality, and customer satisfaction.
• Promote a culture of continuous improvement, accountability, and customer-centric decision making.

Qualifications

Basic Qualifications

• Bachelor's degree in Business, Operations, Engineering, Finance, Information Systems, or related field.
• Significant experience in Customer Experience, Customer Service, Order-to-Cash, business transformation, ERP deployment, acquisition integration, or related leadership roles.
• Demonstrated experience leading large, cross-functional transformation programs in a global environment.
• Strong understanding of Customer Service, Order-to-Cash, and customer-facing business processes.
• Experience managing complex stakeholder groups, executive communications, risks, and program governance.

Preferred Qualifications

• MBA or Master's degree preferred.
• Experience with SAP, S/4HANA, ERP deployments, or large-scale business system transformations.
• Experience with acquisition integration and operating model transitions.
• Lean Six Sigma Green Belt required; Black Belt preferred.
• Experience with Prosci, ADKAR, or other structured change management methodologies.
• Strong communication, facilitation, and leadership skills.
• Ability to lead through influence within a complex matrix organization.
• Global business services or shared services experience preferred.

Success Measures

• Successful integration of acquired businesses into Honeywell CX operating models.
• Achievement of integration milestones, readiness targets, and value realization objectives.
• Effective deployment and adoption of Helix / S/4HANA across impacted CX organizations.
• Strong stakeholder engagement and organizational readiness across deployment waves.
• Improved process standardization, scalability, data quality, and operational effectiveness.
• Sustainable adoption of new processes, technologies, and ways of working.
• Positive impact on customer experience, employee experience, productivity, and business performance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.