CX Consultant

APM Terminals; Gdynia; On-site; PLN 110,000 - 160,000; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Pension Plan

ZFŚS

Employee Assistance Program

Global Referral Program

Role Benefits

Job summary

Maersk is seeking a proactive Customer Experience professional in Gdynia to design tailor-made logistics solutions for our customers, coordinating across countries and global teams to deliver end-to-end services. You will own the shipment process, build strong relationships, and help simplify complex logistics for diverse clients.

Fluency in Polish and English, experience in freight forwarding or logistics customer service, and familiarity with EDI/SAP are valued.

Qualifications

• Experience in freight forwarder or logistics customer service
• Experience with EDI/SAP
• Customer-facing role experience
• Polish and English fluency

Responsibilities

• Build customer relationships and understand customer needs to identify opportunities
• Ensure the shipment lifecycle is executed smoothly and SLA commitments are met
• Coordinate with the commercial organization on customer commitments and forecasts
• Advise Maersk management on potential service failures and trends
• Drive continuous improvement to enhance service
• Support the digitization agenda and adoption of new e-features by customers

Skills

Planning skills

Communication skills

Customer experience

Multitasking

Tools

EDI/SAP

Job description

Hiring Range:

Benefits:

• Health Insurance
• Life & Accident Insurance
• Supplementary Pension Plan (Pracownicze Plany Kapitałowe)
• Company Social Benefits Fund (ZFŚS)
• Employee Assistance Program
• Global Referral Program
• Role Specific Benefits

Looking for a chance to work with tailor‑made logistics in a global leader in container logistics? If you also love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. When joining Maersk you will help us create unique customer experiences while ensuring that our customers’ goods are duly prepared for arrival. Ready to get connected with a world of opportunities? Then let’s go. All the way! We offer At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end‑to‑end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And joining us at our office in Gdynia, we will empower you and your colleagues in our Customer Experience Supply Chain Management team to find new ways to take the complexity out of logistics – and make it as simple and customer‑friendly as possible. This also means you will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavors.

Key responsibilities

Together with your team, you will be responsible for creating tailor‑made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end‑to‑end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams. In addition, you will:

• Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
• Ensure the whole shipment life cycle is executed smoothly, monitor agreed service‑level agreements and identify root causes if expectations are not met
• Coordinate with the commercial organization on customer commitments and forecasts
• Advise Maersk management on potential service failures and trends
• Drive continuous improvement to satisfy customers and ensure we do things better and smarter
• Support the digitization agenda by positively influencing customers’ uptake of new e‑features

We are looking for You possess excellent planning skills, and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also, you love delivering great customer experience and your well‑developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution. Moreover, you:

• Preferably come with a background as freight forwarder and/or logistics supply chain role connected with customer service
• Preferably have previous experience working with EDI/SAP
• Have previous customer experience from a customer‑facing role
• Like spotting ways to optimize existing processes
• Speak and write Polish and English effortlessly

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms. We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With a simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world. For more information click here. All the way.