L2 Support Engineer — Developer Track (Remote)

Offshore Launch; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

HMO

PTO

Professional development

Team collaboration

Job summary

Offshore Launch is hiring a Support Engineer (L2) on a Developer Track for a SaaS startup. This remote role combines product support with development, owning the morning L1 queue and evolving into deeper technical work.

You’ll pair with the client’s co‑founder in a lean, fast‑moving environment, addressing 3–5+ bugs daily and delivering value quickly. Requirements include 3–5 years in software development, strong Microsoft stack skills (C#, ASP.NET MVC, SQL Server), and comfort in

Qualifications

• 3–5 years of software development experience (full-stack or backend‑leaning).
• Hands‑on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server.
• Demonstrated ability to debug unfamiliar codebases independently.
• Comfortable working in a lean startup environment with minimal documentation and real ownership.

Responsibilities

• Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
• Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
• Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
• Shift into feature development and deeper technical work in the afternoons as ramp‑up progresses
• Communicate ticket status and blockers proactively — without waiting to be asked
• Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure

Skills

3–5 years of software development

Debug unfamiliar codebases

Lean startup environment

Tools

C#

ASP.NET MVC

SQL Server

Azure

Job description

Offshore Launch is hiring a Support Engineer (L2) on a Developer Track for a SaaS startup. This remote role combines product support with development, owning the morning L1 queue and evolving into deeper technical work.

You’ll pair with the client’s co‑founder in a lean, fast‑moving environment, addressing 3–5+ bugs daily and delivering value quickly. Requirements include 3–5 years in software development, strong Microsoft stack skills (C#, ASP.NET MVC, SQL Server), and comfort in