L1 Technical Support Engineer – Smart Energy & Grid Tech

Landis+Gyr; Katowice; On-site; PLN 110,000 - 185,000; Full time

Job summary

A leading energy management company is seeking an L1 Customer Support Engineer in Katowice. The role involves providing Level 1 customer service to internal and external customers, handling incidents related to software and device products. Ideal candidates should have experience in a customer facing technical support role, preferably in the utility sector, along with good communication skills and problem-solving abilities. Attractive benefits and a flexible work environment are offered.

Benefits

Cafeteria system

Multisport Card

Pension contribution

Yearly bonus

Unlimited access to Online Learning platforms

Employee Share Purchase Plan

Qualifications

• Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role.
• Experience in the utility and/or energy management industry is desirable.
• Good command of English and knowledge of Czech/Slovak, French or German is an advantage.

Responsibilities

• Provide high quality Level 1 customer service for Landis + Gyr Converge customers.
• Resolve problems and escalate to more senior team members as needed.
• Work with internal teams to initiate problem management based on customer incidents.

Skills

Customer facing skills

Problem Solving

Communication skills

Negotiation skills

Tools

Oracle products

Linux (RHEL, SUSE)

Windows Server 2012+

Cloud technologies

Job description

A leading energy management company is seeking an L1 Customer Support Engineer in Katowice. The role involves providing Level 1 customer service to internal and external customers, handling incidents related to software and device products. Ideal candidates should have experience in a customer facing technical support role, preferably in the utility sector, along with good communication skills and problem-solving abilities. Attractive benefits and a flexible work environment are offered.