KYC Operations Senior Associate

Testing Site - JPMC; Województwo mazowieckie; On-site; PLN 120,000 - 160,000; Full time

Job summary

Testing Site - JPMC in Warsaw is seeking a KYC Operations Senior Associate to manage client information for KYC/AML compliance. You will use digital platforms to optimize workflows, resolve issues, and maintain data integrity in a fast-paced environment.

You will collaborate with global teams, handle due diligence, participate in process improvements, and support regulatory requirements while growing in a dynamic financial services setting.

Qualifications

• Proficiency in English (C1 and higher).
• Advanced knowledge of KYC global and EMEA regulations; 4+ years of KYC experience.
• Strong prioritization, time management and organizational skills.
• Ability to learn quickly and understand complex procedures.
• Ability to analyze documents and data and communicate clearly.
• Strong attention to detail and commitment to high quality work in fast-moving environments.
• Resilient interpersonal skills to partner with internal stakeholders.
• Client-focused with a strong controls mindset.
• Proactive and flexible approach to workload and team targets.
• Understanding of the financial industry, especially Non-Bank Financial Institutions, Funds and Trusts.
• Proficiency in MS Office applications, especially MS Outlook and Excel.

Responsibilities

• Conducts KYC process for new and existing clients of the Financial Institution Group sector, including adding products to KYC profiles, with a team of ~35 KYC Officers located in Warsaw.
• Cooperates with Front Office, Compliance, Policy and Quality Control to ensure timely due diligence.
• Participates in BAU process improvements, governance and non-BAU automation projects.
• Builds and develops strong partnerships, identifies challenges and removes roadblocks with internal partners.
• Ensures all information to and from clients is accurate and compliant with global and country KYC requirements.
• Coordinates case prioritization, capacity planning, and assignment with partners.
• Stays up to date with changes to processes and regulatory updates and assesses impacts.
• Manages personal workload and priorities with timely escalation of risks/issues to management.
• Identifies and executes process improvements and technology initiatives to the business.

Skills

English C1+

KYC regulations

Time management

Analytical thinking

Clear communication

Attention to detail

Interpersonal skills

Client focus

Proactive mindset

MS Office

Tools

MS Outlook

Excel

Job description

Join our Warsaw KYC Operations team to safeguard client data, collaborate globally, streamline processes, and grow in a fast-paced role.

As a KYC Operations Senior Associate in the KYC Operations team, you will manage and verify client information to support KYC and AML compliance. You’ll use digital platforms to optimize workflows, resolve service issues, and maintain the integrity of confidential data. Engaging with stakeholders, you’ll facilitate discussions that drive positive outcomes and operational efficiency. This role is ideal for those interested in financial services and data operations, offering growth in a fast-paced environment, and where your expertise will help support the firm’s regulatory requirements.

Job responsibilities

• Conducts KYC (Know Your Customer) process for new and existing clients of the Financial Institution Group sector (including adding additional products to KYC existing profiles) with accordance to regulatory standards as part of team of ~35 KYC Officers located in Warsaw
• Cooperates with external clients and various internal teams around the world: Front Office, Compliance, Policy and Quality Control to assure on time completion of due diligence
• Participates in additional projects related to both BAU activities (process improvements, documents governance) and non-BAU (automation, team building activities)
• Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners
• Ensures all information to and from our Clients is accurate, complete and compliant with global and country KYC requirements
• Coordinates case prioritization, capacity planning, and assignment with our business and other internal partners
• Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are identified for in-progress requests
• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Proficiency in English (C1 and higher)
• Advanced knowledge of KYC global and EMEA country regulations – 4+ years of experience in KYC required
• Strong prioritization, time management and organizational skills
• Ability to learn quickly and understand complex procedures and processes
• Ability to not only analyze documents and data but also synthesize it and communicate in clear way
• Strong attention to detail and commitment to high quality work in the fast-moving environment
• Resilient interpersonal skills, ability to partner with internal stakeholders
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Understanding of the Financial industry, especially Non-Bank Financial Institutions, Funds and Trusts
• Proficiency in MS Office applications, especially MS Outlook and Excel