Junior Solution Engineer [Customer Service Team] Digital Commerce

HEINEKEN Global Shared Services; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

HEINEKEN Global Shared Services Kraków is seeking a Junior Solution Engineer to join the Commerce DevOps Hub. You will configure and integrate Microsoft Dynamics 365 CE, work with Power Platform, and help tailor solutions for OpCos to improve customer service and processes.

The role involves collaboration with Product Owners, architecture teams, and DevOps, applying best practices, and contributing to continuous improvement in IT and business processes within a hybrid work model.

Qualifications

• 2+ years of experience in a similar role.
• Hands-on knowledge of Dynamics 365 CE and cloud-based business applications.
• Familiar with configuration management and development tools.

Responsibilities

• Design, configure, and integrate IT solutions within Dynamics 365 CE stack.
• Tailor technical solutions for OpCo requirements and collaborate with PO/DevOps.
• Develop and maintain configuration rules aligned with business needs.
• Support testing, deployment, and debugging of configured solutions.
• Document configuration processes and best practices.

Skills

Agile

Communication

Team player

Tools

Dynamics 365 CE

Power Platform

Power Automate

Azure

C#

JavaScript

Job description

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Our dream at HEINEKEN is to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in the Commerce space at Heineken. HEINEKEN's digital solutions are a vital component in protecting and growing the company's revenue. To ensure that this trend is supported the Commerce DevOps Hub has been established. This newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with engineering the software which powers e-Commerce.

As the Junior Solution Engineer in the Customer Service Team, you have the basic knowledge of the product technical details and you are a part of the solution engineering team responsible for the technical configuration, development and integration of products and platforms based on Microsoft Dynamics 365 CE, used by specific business processes across OpCos, to better serve their customers. You support alignment with architecture and business objectives, ensuring on-time delivery. You will work with the Product Owner(s) and Product Architect(s), understanding the business needs and translating them into specifications and services in line with overall engineering standards and roadmaps. You adhere to the solution engineering practices to deliver high-quality Solutions throughout the software development lifecycle in our Commerce landscape.

Your Responsibilities Would Include

• being a key contributor in the design, configuration, development and integration of IT solutions within the Microsoft Dynamics 365 CE tech stack, together with other team members, to enable use cases per the needs of the business
• working with the team to tailor technical solutions for OpCo's requirements, often leveraging existing products or services
• customizing and configuring systems to meet the agreed scope
• developing and maintaining configuration rules and logic based on business requirements and industry best practices
• communicating with users and OpCos, working closely with the PO and other DevOps teams
• contributing to the integration of solutions with other Heineken systems and data sources to ensure seamless data flow and process automation
• participating in testing and validation of configured solutions to ensure accuracy and functionality
• providing basic troubleshooting and technical support as needed
• adhering to solution standards and architectural guidelines
• documenting configuration processes, guidelines, and best practices for future reference
• staying updated on team technologies and participating in mentoring from senior team members
• following the agreed deployment process and collaborating with other teams to gather requirements and specifications for product configurations
• coordinating with other Commerce teams to maintain the highest quality standards for the product and ensure that all Heineken standards are applied
• staying updated on emerging technologies and trends in key technologies in our landscape
• working on continuous improvement of IT and business processes and their implementation in systems.

You Are a Good Candidate If You Have

• bringing 2+ years of working experience in a similar position
• having hands-on experience and basic knowledge of mandatory-to-know technologies
• familiar with configuration management principles and practices and development tools
• having experience with distributed systems (good to have)
• experienced in working in an Agile environment and collaborating with cross-functional teams (good to have)
• eager to learn new technologies and apply them to real-world solutions
• demonstrating good communication skills
• a pragmatic and collaborative team player
• thriving in a fast-paced and constantly changing environment and quickly learning new technologies
• solving problems independently and making critical technical decisions.

Technology Stack & Software Development Background

Mandatory To Know

• understanding Dynamics CRM systems or other cloud-based business applications, gaining hands-on experience in at least one of the following areas:
• working with Microsoft Dataverse (tables, relationships, data modelling, business rules, calculated fields)
• applying basic knowledge of custom development (e.g., writing plugins in C#, front-end extensions using JavaScript)designing and implementing automations with Power Automate (flows, approvals, complex conditional logic)
  • configuring and customizing Dynamics 365 CE applications (entities/tables, relationships, business rules, forms, views, dashboards)
  • building business solutions using the Power Platform (especially model-driven apps and Power Automate for process automation, approvals, etc.)
  • developing backend components using C# and Azure services (e.g., Azure Functions, API Management, Service Bus), or creating custom plugins for Dynamics 365.

Good To Know

• understanding Dynamics 365 Customer Engagement apps, especially Field Service (work orders, bookings, assets, inspections)
• following Application Lifecycle Management (ALM) practices for Power Platform and/or Azure DevOps pipelines (branching, deployments)
• using Azure services such as Azure Functions (serverless operations), API Management (APIM) for secured API exposure, or Service Bus for message-based integration patterns.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

-HYBRID

PC1