Junior Solution Engineer [Customer Service Team] Digital Commerce

Heineken; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

HEINEKEN Kraków is seeking a Junior Solution Engineer in the Customer Service Team to design, configure and integrate IT solutions using Microsoft Dynamics 365 CE and Power Platform. You will work with Product Owners and other DevOps members to translate business needs into technical specifications and services, ensuring on-time delivery across the Commerce landscape.

You have 2+ years in a similar role, hands-on experience with the MS stack, and a willingness to learn new technologies while

Qualifications

• 2+ years of working experience in a similar position.
• Hands-on experience with Dynamics 365 CE and Power Platform.
• Familiar with configuration management principles and development tools.
• Experience with distributed systems is a plus.
• Agile environment experience and cross-functional collaboration.
• Willingness to learn new technologies and apply them to real-world solutions.
• Pragmatic, collaborative team player.
• Adaptability in fast-paced, changing environments.
• Ability to make critical technical decisions independently.

Responsibilities

• design, configuration, development and integration of IT solutions within Dynamics 365 CE stack
• tailor technical solutions for OpCo requirements using existing products or services
• customizing and configuring systems to meet scope
• developing and maintaining configuration rules based on business requirements
• communicating with users and OpCos, coordinating with PO and DevOps teams
• contributing to the integration of solutions with other Heineken systems and data sources
• participating in testing and validation of configured solutions
• providing basic troubleshooting and technical support
• adhering to solution standards and architectural guidelines
• documenting configuration processes and best practices
• staying updated on team technologies and mentoring from senior team members
• following deployment process and gathering requirements for product configurations
• coordinating with other Commerce teams to maintain high quality standards
• staying updated on emerging technologies and trends in our landscape
• working on continuous improvement of IT and business processes

Skills

Dynamics 365 CE

Power Platform

C# and Azure

Azure Functions

API Management

Service Bus

Dataverse

Agile methodologies

Team collaboration

Problem solving

Tools

Dynamics 365 CE

Power Platform

C#

Azure

Azure DevOps

API Management

Service Bus

Dataverse

Job description

Function:Digital & Technology

Digital & Technology Team (D&T)is an integral division ofHEINEKEN Global Shared Services Center. We are committed to makingHeinekenthe most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future ofHeineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Our dream at HEINEKEN is to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in the Commerce space at Heineken. HEINEKEN’s digital solutions are a vital component in protecting and growing the company’s revenue. To ensure that this trend is supported the Commerce DevOps Hub has been established. This newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with engineering the software which powers e-Commerce.

As the Junior Solution Engineer in the Customer Service Team, you have the basic knowledge of the product technical details and you are a part of the solution engineering team responsible for the technical configuration, development and integration of products and platforms based on Microsoft Dynamics 365 CE, used by specific business processes across OpCos, to better serve their customers. You support alignment with architecture and business objectives, ensuring on-time delivery. You will work with the Product Owner(s) and Product Architect(s), understanding the business needs and translating them into specifications and services in line with overall engineering standards and roadmaps. You adhere to the solution engineering practices to deliver high-quality Solutions throughout the software development lifecycle in our Commerce landscape.

Your responsibilities would include:

• being a key contributor in the design, configuration, development and integration of IT solutions within the Microsoft Dynamics 365 CE tech stack, together with other team members, to enable use cases per the needs of the business
• working with the team to tailor technical solutions for OpCo’s requirements, often leveraging existing products or services
• customizing and configuring systems to meet the agreed scope
• developing and maintaining configuration rules and logic based on business requirements and industry best practices
• communicating with users and OpCos, working closely with the PO and other DevOps teams
• contributing to the integration of solutions with other Heineken systems and data sources to ensure seamless data flow and process automation
• participating in testing and validation of configured solutions to ensure accuracy and functionality
• providing basic troubleshooting and technical support as needed
• adhering to solution standards and architectural guidelines
• documenting configuration processes, guidelines, and best practices for future reference
• staying updated on team technologies and participating in mentoring from senior team members
• following the agreed deployment process and collaborating with other teams to gather requirements and specifications for product configurations
• coordinating with other Commerce teams to maintain the highest quality standards for the product and ensure that all Heineken standards are applied
• staying updated on emerging technologies and trends in key technologies in our landscape
• working on continuous improvement of IT and business processes and their implementation in systems.

You are a good candidate if you have:

• bringing 2+ years of working experience in a similar position
• having hands-on experience and basic knowledge of mandatory-to-know technologies
• familiar with configuration management principles and practices and development tools
• having experience with distributed systems (good to have)
• experienced in working in an Agile environment and collaborating with cross-functional teams (good to have)
• eager to learn new technologies and apply them to real-world solutions
• a pragmatic and collaborative team player
• thriving in a fast-paced and constantly changing environment and quickly learning new technologies
• solving problems independently and making critical technical decisions.

Technology Stack & Software Development Background Mandatory to know:

• understanding Dynamics CRM systems or other cloud-based business applications, gaining hands-on experience in at least one of the following areas:
• working with Microsoft Dataverse (tables, relationships, data modelling, business rules, calculated fields)
• configuring and customizing Dynamics 365 CE applications (entities/tables, relationships, business rules, forms, views, dashboards)
• building business solutions using the Power Platform (especially model-driven apps and Power Automate for process automation, approvals, etc.)
• developing backend components using C# and Azure services (e.g., Azure Functions, API Management, Service Bus), or creating custom plugins for Dynamics 365.

Good to know:

• understanding Dynamics 365 Customer Engagement apps, especially Field Service (work orders, bookings, assets, inspections)
• following Application Lifecycle Management (ALM) practices for Power Platform and/or Azure DevOps pipelines (branching, deployments)
• using Azure services such as Azure Functions (serverless operations), API Management (APIM) for secured API exposure, or Service Bus for message-based integration patterns.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up . Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.