Junior Solution Engineer [D365] Digital Commerce

Heineken; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków is seeking a Digital & Technology professional to join the Commerce DevOps Hub. You will design and deliver IT solutions using Dynamics 365 CE, Azure, and Power Platform, collaborating with engineers, product owners and QA specialists to ensure robust, scalable implementations.

The role involves Agile ceremonies, integration work across Heineken systems, and supporting deployments globally while growing your technical skills in a fast-paced environment with international teams.

Qualifications

• 1–3 years of working experience in a relevant field (including internships or projects).
• Foundational knowledge of Microsoft Dynamics 365 CE/CRM.
• Basic understanding of Power Platform and/or Power Automate.
• Ability to work with engineers of varying experience.
• Eagerness to learn in a fast-paced, global enterprise environment.
• Analytical mindset and problem-solving interest.
• Ability to work in ambiguous situations and adapt to priorities.
• Clear written and verbal English communication.
• Familiar with configuration management principles and development tools.

Responsibilities

• Design, configure, develop and deliver IT solutions within Dynamics CE and Azure stack.
• Customize and engineer solutions with the team.
• Integrate solutions with other Heineken systems and data sources.
• Participate in Agile ceremonies (sprint planning, daily stand-ups, refinements, retrospectives).
• Support testing, QA and documentation of delivered solutions.
• Learn and apply Heineken engineering standards and guidelines.
• Collaborate with Solution Engineers, Product Owners and QA Specialists to translate requirements into technical solutions.
• Support deployment and release activities across Test, ACC and Production environments globally.
• Identify and flag technical blockers and collaborate with other product teams.
• Participate in testing and validation of configured solutions for accuracy.

Skills

Analytical mindset

Team collaboration

English communication

Tools

Microsoft Dynamics 365 CE/CRM

Power Platform

Power Automate

Azure

SQL

Jira

Job description

Function:Digital & Technology

Digital & Technology Team (D&T)is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heinekenthe most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Our dream at HEINEKENis to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in the Commerce spaceat Heineken. HEINEKEN’s digital solutions are a vital component in protecting and growing the company's revenue. To ensure that this trend is supported the Commerce DevOps Hubhas been established. This newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with engineering the software which powers e-Commerce. The Commerce DevOps Hub location is in Kraków, Poland.

Your responsibilities would include:

• designing, configuring, developing and delivering IT solutions within the Microsoft Dynamics CE and Azure technology stack
• customising, configuring and engineering solutions jointly with the team
• assisting in integrating solutions with other Heineken systems and data sources to ensure seamless data flow and process automation
• participating in Agile ceremonies including sprint planning, daily stand-ups, refinement and retrospectives
• supporting testing, quality assurance and documentation of delivered solutions
• learning and applying HEINEKEN's engineering standards, architectural guidelines and best practices
• collaborating closely with Solution Engineers, Product Owners and QA Specialists to understand requirements and translate them into technical solutions
• supporting deployment and release activities across Test, ACC and Production environments globally
• proactively identifying and flagging technical challenges or blockers to senior team members and collaborating closely with other product teams.
• participating in testing and validation of configured solutions to ensure accuracy and functionality

You are a good candidate if you have:

• about 1-3 years of working experience in a relevant field, including internships, placements or academic projects
• foundational knowledge of Microsoft Dynamics 365 CE/CRM through study, certification or practical experience
• basic understanding of Power Platform and/or Power Automate
• ability to work with teams of engineers with varying levels of experience
• eagerness to learn and grow in a fast-paced, global enterprise environment, viewing challenges as opportunities for improvement
• analytical mindset with an interest in problem-solving and technology
• strong capability to work effectively in ambiguous situations, adapting to evolving needs and priorities
• ability to work collaboratively within a team and communicate clearly in English (strong written & verbal)
• familiar with configuration management principles and practices and development tools.

Technology Stack Good to know:

• Power Platform: Power Automate
• Basic understanding of API integrations
• familiarity with Azure services (Azure Functions)
• familiarity with SQL and database basics
• Project management tools such as Jira.

You are a perfect match if you also have:

• Microsoft Dynamics 365 Fundamentals or Functional Consultant certifications
• Exposure to Genesys or other Contact Center platforms
• Experience with or interest in AI and Copilot Studio tools.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.