Junior Sales Support Representative

Rockwell Automation; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medical Plan

Medicover Sport Program

Pension Scheme

Life insurance

MyBenefit Platform

Lunch Card

OnTrack

Employee Assistance Program

Calm Premium

Job summary

Rockwell Automation is seeking a Junior Sales Support Representative to support the EMEA North region from Katowice, Poland. You will provide pricing and quotation support, CRM data quality, and first-level process assistance to the Sales teams while liaising with customers and Rockwell colleagues.

You will work remotely and on the phone, with a focus on delivering a great customer experience, maintaining product and process knowledge, and supporting a fast, accurate sales cycle.

Qualifications

• Fluent Polish, German and strong English required.
• High school diploma completed.
• Capable to work remotely and on the telephone.

Responsibilities

• Provide CRM data quality support and maintenance to the Sales team.
• Provide first level support to internal Rockwell processes and tools.
• Assist the Sales team with customer queries and direct to correct department.
• Help reduce administrative burden on Sales and improve customer experience.
• Maintain up-to-date knowledge of Rockwell products, processes and tools.
• Communicate effectively with sales, internal departments and customers.

Skills

Polish (C1)

German (C1)

English (B2)

CRM packages

MS Office

AI literacy

Remote work

Education

High school diploma

Tools

CRM systems

Microsoft Excel

PowerPoint

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As Junior Sales Support Representative you will improve the efficiency of the Sales Teams through delivering support functions and activities. You will cover countries in the Rockwell Automation EMEA North sub-region, including PLN, DACH, CEE, UK/IRE, and Nordics, with a primary focus on Switzerland. It focusses on providing pricing and quotation support to the Sales teams, including liaison with customer and Rockwell Automation teams where required, for standard products, including software. You will report to the EMEA Sales Support Team Leader - North. You will work in Poland, Katowice (ul. Francuska 46).

Your Responsibilities:

• Functional: Provide CRM data quality support and maintenance to the Sales team.
• Provide first level support to the Sales team with internal Rockwell Automation processes and tools.
• Assist the Sales team with customer queries, including signposting to the correct department.
• Business: Help reduce the administrative burden on Sales team.
• Help provide a great experience for customers.
• Good experience and understanding of Rockwell products, processes and tools.
• Keep skills and knowledge in all areas (organizational, technical, and commercial) up to date.
• Takes initiative in response to changing circumstances within the organization or markets.
• Interpersonal: Provide continuing liaison with sales forces, internal departments within matrix structure, customers, and distribution channels.
• Provide information to support effective management of the business.
• Experience interpreting and responding to customer requests to foster an open environment.
• Demonstrate behavior following Rockwell Automation values.
• Act with highest integrity in all areas.
• Independent working behavior.
• Flexibility.

The Essentials - You Will Have:

• Fluent Polish language skills (write, read and speak) - minimum C1 level.
• Fluent German language (write, read and speak) - minimum C1 level.
• Excellent English language (write, read and speak) - minimum B2 level.
• Completed high school.
• Capability to work remotely and on the telephone.
• PC knowledge: Microsoft Office Suite especially Outlook, Excel, and PowerPoint.
• Daily use of CRM packages.
• AI literacy.
• Adopt and embrace new technologies.

The Preferred - You Might Also Have:

• Prior experience in customer support with a technology-based organization. Typically requires a minimum of 1 years of related experience.
• Excellent Italian language (write, read and speak) - minimum B2 level.
• Excellent French language (write, read and speak) - minimum B2 level.
• Contribute professional and technical expertise.
• Add value for customers and partners and team members.
• Demonstrate business and financial knowledge.
• Drive productivity.

What We Offer:

• Medical Plan - Includes coverage for partners and children. Paid by Rockwell, subject to tax and social security contributions payable by you.
• Medicover Sport Program - Includes a sports card with weekly entries to sports, recreation and wellbeing facilities within the Medicover network.
• Pension Scheme - Participation in Employee Capital Plans (PPK), a voluntary long-term retirement savings program provided in accordance with statutory requirements.
• Life insurance - Group life insurance, including disability coverage. Paid by Rockwell, subject to tax and social security contributions payable by you.
• MyBenefit Platform - Access to a flexible benefits platform, with monthly points allocated by the employer.
• Lunch Card - Monthly meal vouchers through the Edenred card.
• OnTrack - A wellbeing platform that encourages movement and healthy habits.
• Employee Assistance Program - Access to personal coaching and resources to support physical, mental, and emotional wellbeing goals.
• Calm Premium - Tools for relaxation, meditation, focus and sleep.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid #LI-IK1 Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!